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Heat pumps · Error codes

MasterTherm heat pump error codes

MasterTherm · A niche brand in the UK. 16 codes across 2 product families, each taken from the manufacturer’s manuals. MasterTherm technical support ↗

Find a MasterTherm engineer →16 codes · reviewed 23 September 2026

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Type the code on your display or a word from its meaning. Each code opens its own page with what it means, whether it is safe and what you can check.

16 codes

CodeMeaningStops?Homeowner check?
AL01
Low Pressure - compressor low suction pressure
YesYes
AL02
High Pressure PT - compressor high discharge pressure from pressure transducer
YesYes
AL03
High Discharge Temperature - high compressor discharge gas temperature
YesYes
AL04
High Condensing Temperature in heating/cooling mode
YesYes
AL05
Low Evaporating Temperature in heating/cooling mode
YesYes
AL06
Antifreeze - low (heating/cooling) water temperature with risk of freezing
YesYes
AL07
Fan Thermal - fan overheating or fan circuit breaker activation
YesYes
AL08
Compressor Thermal - compressor overheating or circuit breaker activation
YesYes
AL09
Flow - insufficient or no flow of water through heat pump
YesYes
AL10
Probes - malfunction of one of the important temperature sensors
YesYes
AL11
High Pressure Switch - compressor high discharge pressure from high pressure switch
YesYes
AL12
Low Pressure HP side - too low pressure on high-pressure side of refrigerant circuit
YesYes
AL13
DC Drive Alarm - alarm of the compressor inverter drive (inverter units only)
YesYes
AL14
EVD Evo - alarm of the Electronic Expansion Valve driver
YesYes
AL15
R290 refrigerant leak - alarm of the refrigerant leak or leak detector malfunction
YesYes
E!
E! on main screen - electric (auxiliary) heater safety thermostat activated; heater cannot switch on
PartlyYes