Privacy

Who we are

Solarpunk Homes runs this website and is responsible for the personal data it holds. You can reach us on +44 7510 081687.

What we store

You can use the calculators and read every page without an account. If you create one, we store:

• your email address, used to send your sign-in codes;
• the answers you give about each home you add, your plan and your calculator settings;
• your energy use: figures you type in, bills you upload (read automatically for the supplier, period, kWh and cost) and, if you connect your smart meter, its half-hourly readings;
• call-back requests: the systems you ask about, your timeline, the times that suit you and your phone number;
• your name and the survey or install address, when you pay for a survey or accept a quote;
• your messages with engineers, their survey reports and quotes, your survey-fee payments and any review you leave;
• documents you upload or that your installer files for you, such as certificates and warranties.

Your phone number, name and address are stored encrypted. Card payments are handled by Stripe: we never see or store your card number.

Smart meter connections

We connect your meter through Bright only after you give consent on the connection screen. Your Bright password is used once to sign you in and is never stored; we keep only the access token Bright returns, encrypted. Disconnect deletes the token and stops the nightly sync. The readings we already hold stay with your account until you delete it.

Who sees what

Our team calls you back about a request. Once it’s shared with engineers, they see a lead without your name, number or address: the systems, your postcode district, a short description of your home and its plan, your yearly energy cost, your timeline and any note you added, with numbers, emails and links removed. An engineer who takes the lead can message you through our secure chat.

Until you accept a quote, phone numbers, email addresses and links are removed from chat messages in both directions. The original wording is kept in a restricted store that only our team can read, to review messages that try to share contact details.

For a heat pump survey, the engineer you book sees the address and your initials for the visit. Your name, number and email go only to the engineer whose quote you accept. If you share a survey report with other engineers, they see its findings and prices without your details; the report file itself goes only to an engineer whose quote you accept.

Engineers who sign up give us their business and contact details, the systems they install and the services they offer, their patch and survey method, and certificates (MCS, insurance, financial protection, consumer code) that our team checks on a vetting call. A card for paid unlocks is saved with Stripe, not with us.

We use all of this only to run the service. We do not sell your data and we do not send marketing emails.

How long we keep it

Until you delete your account. Delete my account and data in your account settings removes your email, homes, answers, plan, energy use and meter readings, documents, contact details and the original wording of your chat messages. The engineer’s record of a job keeps its payments and the redacted messages, without your details, and a review you left keeps its star rating but loses its text.

Your rights

Under UK data protection law you can ask for a copy of your data, ask us to correct it or ask us to delete it. Call us on the number above. If you are unhappy with our answer you can complain to the Information Commissioner’s Office (ico.org.uk).