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Heat pumps · Error codes

Carrier heat pump error codes

Carrier · A niche brand in the UK. 30 codes across 2 product families, each taken from the manufacturer’s manuals. Carrier technical support ↗

Find a Carrier engineer →30 codes · reviewed 23 September 2026

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Type the code on your display or a word from its meaning. Each code opens its own page with what it means, whether it is safe and what you can check.

30 codes

CodeMeaningStops?Homeowner check?
2
Safety input (external alarm input pin 21-3 closed: unit off, water pump off)
YesYes
3
Frozen plates exchanger (plate heat exchanger froze during cooling); restart only by power OFF-ON after qualified check
YesYes
4
Actual refrigerant temperature sensor (TR)
YesYes
5
Outdoor air sensor of GMC
Varies by modelYes
6
Loss communication to NUI control
Varies by modelYes
7
NUI control room sensor
Varies by modelYes
8
Unit capacity mismatch
YesYes
9
Flow switch error / water pump
YesYes
10
EEPROM corrupt
YesYes
11
User interface setting mismatch
PartlyYes
12
4-way valve error
YesYes
13
Loss communication to RS485 (system configuration type 6)
Varies by modelYes
14
Loss of signal from inverter board or high temperature release
YesYes
15
Exit water temperature sensor (LWT)
YesYes
16
Alarm test
NoYes
17
Inverter air sensor (TO)
Varies by modelYes
18
G-Tr inverter short-circuit protection
YesYes
20
Compressor position detection circuit error
YesYes
21
Inverter current sensor error
YesYes
22
Heat exchanger sensors (TE)/(TS)
YesYes
23
Discharge temperature sensor (TD)
YesYes
24
Outdoor fan motor error
YesYes
26
Other unit error
YesYes
27
Compressor lock
YesYes
28
Discharge temperature error
YesYes
29
Compressor breakdown
YesYes
30
Low pressure system error
YesYes
31
High pressure system error
YesYes
E3
NUI communication failure: NUI has not received CCN communications for 60 s; temperature display shows E3, time area '-', outside temp blanked
PartlyYes
E4
NUI EEPROM failure: all installer/user settings revert to factory defaults after power cycle; no field fix - thermostat must be replaced
PartlyYes