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Err38Victron Energy · SmartSolar / BlueSolar MPPT charge controllers
Err38 on a Victron Energy SmartSolar / BlueSolar MPPT charge controllers: PV input shutdown
Short answer
On a Victron Energy inverter, Err38 means: PV input shutdown. The inverter stops until the fault clears or is reset. An engineer is needed to fix the cause.
Reviewed 24 September 2026 · 1 source
What it means
The manual says: PV input shutdown.
Likely causes:
- PV input shorted to protect battery from over-charge (battery voltage/settings) or PV insulation/earth faults on some models.
Is it safe?
| Does the inverter stop? | Yes |
|---|---|
| Severity | Fault — clears by itself when the condition goes |
| Engineer needed? | Yes |
The inverter stops until the fault clears or is reset.
Resetting itself: varies.
Manual reset: See Victron page.
What you can check
- Read the alarm/error number in the VRM portal or app, or on the GX touch/remote console, and note the time. Check the AC breakers feeding the system are ON. Victron's error pages say diagnosis is for trained professionals - pass the code and a VRM screenshot to your installer.
What the engineer will check
- Check battery voltage setting and battery; check for PV earth faults; see Victron page.
Who to ask for: Victron-trained installer (Victron Professional).
Certification: MCS-certified solar PV installer (MIS 3002) or competent electrician (BS 7671 / Part P in England & Wales); DC work only by PV-trained installer.
What you might notice
Sources
- Victron Energy - MPPT Solar Charger Error Codes (live documentation) ↗ · live page retrieved 2026-09-24 · Reviewed 24 September 2026
A code explains what the controller detected, not a confirmed root cause.
Reviewed: 24 September 2026