Data Point was not created recently on a GivEnergy Cloud portal / GivEnergy app and Wi-Fi dongle: Latest datapoint old - ensure the dongle shows a solid blue light and has a stable internet connection
Short answer
On a GivEnergy inverter, Data Point was not created recently means: Latest datapoint old - ensure the dongle shows a solid blue light and has a stable internet connection. The inverter keeps running.
Reviewed 24 September 2026 · 1 source
What it means
The manual says: Latest datapoint old - ensure the dongle shows a solid blue light and has a stable internet connection.
Part involved: Wi-Fi/LAN dongle and cloud.
Likely causes:
- Latest datapoint old.
Is it safe?
| Does the inverter stop? | No |
|---|---|
| Severity | Information only |
| Engineer needed? | No |
The inverter keeps running.
Resetting itself: yes when the connection is restored.
Manual reset: dongle restart / re-pair.
What you can check
- Check the router is on and the Wi-Fi name/password has not changed.
- Restart or re-pair the dongle as the manufacturer guide describes.
- Generation is not affected by a monitoring outage.
- Check the dongle light is solid blue and the router is working.
What the engineer will check
- Re-configure dongle.
- Check signal strength / use LAN.
- Update dongle firmware.
Who to ask for: Homeowner or installer.
Certification: None for Wi-Fi reconfiguration; installer if inverter comms port faulty.
What you might notice
What owners and engineers report
2 owner and engineer reports mention this.
- Monitoring dongle / Wi-Fi / app connectivity problem on the Cloud portal / GivEnergy app and Wi-Fi dongle: 2 reports
Sources
- List of potential errors: Commissioning portal fault codes and recommendations (UK end-user management) ↗ · page p.1-3 · Reviewed 24 September 2026
A code explains what the controller detected, not a confirmed root cause.
Reviewed: 24 September 2026