battery-not-discharging on a GivEnergy Cloud portal / GivEnergy app and Wi-Fi dongle: Power logic: battery is not discharging to meet demand - restart the inverter and battery; if not resolved contact support
Short answer
On a GivEnergy battery, battery-not-discharging means: Power logic: battery is not discharging to meet demand - restart the inverter and battery; if not resolved contact support. The battery keeps running with some functions stopped.
Reviewed 24 September 2026 · 1 source
What it means
The manual says: Power logic: battery is not discharging to meet demand - restart the inverter and battery; if not resolved contact support.
Part involved: Battery voltage / state of charge.
Likely causes:
- Power logic: battery is not discharging to meet demand.
Is it safe?
| Does the battery stop? | Partly |
|---|---|
| Severity | Warning |
The battery keeps running with some functions stopped.
Resetting itself: usually - clears once the battery recharges from PV or grid.
Manual reset: sometimes (battery activation/force charge).
What you can check
- Read and note the exact code and time from the inverter display or app (screenshot).
- Check the battery is switched on and not paused in the app.
- Check reserve/charge settings in the app; in cold weather charging may pause below 0 C.
- In the app/portal check the battery is not paused (Settings play/pause, or Remote Control > Pause Battery = Not Paused), check the reserve %, charge slots and that AC charge is enabled (GivEnergy Basic Hardware Diagnostics).
- GivEnergy's customer guide allows a restart: turn off the DC (solar) and AC isolators, then restart the battery with its side button; or use the app/portal. Contact the installer if the alarm returns.
What the engineer will check
- Measure battery voltage.
- Force-charge / battery activation per manual.
- Check BMS alarms and cell imbalance.
- Check DC breaker and polarity.
Who to ask for: Battery installer.
Certification: Electrician competent in electrical energy storage (BS 7671 Chapter 57; IET Code of Practice for Electrical Energy Storage Systems), ideally the MCS battery installer (MIS 3012); brand-approved installer to keep warranty.
What you might notice
Sources
- List of potential errors: Commissioning portal fault codes and recommendations (UK end-user management) ↗ · page p.1-3 · Reviewed 24 September 2026
A code explains what the controller detected, not a confirmed root cause.
Reviewed: 24 September 2026