F.865 on a Viessmann One Base: Refrigerant circuit high pressure shutdown
Short answer
On a Viessmann heat pump, F.865 means: Refrigerant circuit high pressure shutdown. The heat pump stops until the fault clears or is reset. An engineer is needed to fix the cause.
Reviewed 23 September 2026 · 1 source
What it means
The manual says: Refrigerant circuit high pressure shutdown.
Part involved: Refrigerant circuit high pressure shutdown.
When it shows: System characteristics: Refrigerant circuit off.
Likely causes:
- High pressure fault:.
- Air in the secondary circuit.
- Secondary circuit or integral heating/cooling circuit shut off.
- Secondary circuit pump or integral heating/cooling circuit pumps blocked or faulty.
- Condenser contaminated.
- High pressure sensor faulty.
Is it safe?
| Does the heat pump stop? | Yes |
|---|---|
| Severity | Safety lockout |
| Engineer needed? | Yes |
The heat pump stops until the fault clears or is reset.
Resetting itself: Not stated per code in Viessmann document 6199893 GB 01/2026 (VSA00009).
Manual reset: User may acknowledge via HMI after noting the code (6249162 p.57); the message returns if the cause persists.
What you can check
- On the HMI, tap the message and "?" to read the system characteristics and Viessmann's user tips; note the code (e.g. F.xxx) and text for your contractor (operating instructions 6249162 p.57).
- Acknowledge the message once via the HMI; do not acknowledge fault messages several times in quick succession (6249162 p.58) - notify your contractor.
- Check the heat pump breaker/isolator in the consumer unit is ON (do not repeatedly reset a breaker or RCD that keeps tripping).
What the engineer will check
- Ensure that all Schrader valves are open.
- If required, vent secondary circuit. Check secondary circuit pump for dirt (impeller) and correct function.
- Safeguard the minimum flow rate.
- Clean the filter in the outdoor unit ball valve. If required, check heating filter with magnetite separation.
- To check the high pressure sensor, check voltage at X14.1 to X14.2 on VCMU refrigerant circuit controller (0 to 5 V).
- Check refrigerant charge in refrigerant circuit.
- Check condenser for contamination. If required, remove and flush out.
- Check electronic expansion valve for correct function. If required, remove and flush out.
Who to ask for: Viessmann-trained heat pump engineer with F-gas certification and R290 (A3 flammable refrigerant) competence.
Certification: F-gas certificate (UK F-gas Regulations; EU 2015/2067 Cat. I cited by Viessmann) plus A3/R290 competence per EN 378-4 or IEC 60335-2-40 Annex HH (6202263 p.2).
What you might notice
Sources
- Service instructions for contractors: Heat pumps in monoblock design incl. hybrid – System configuration and diagnostics (Vitocal 150-A/151-A/250-A/252-A, IDU-A, AWMOF-151/251, AquaSnap 30AWH, BI-BLOC R290) (6199893 GB 01/2026) ↗ · 6199893 GB 01/2026 (VSA00009) · page 153-154 · Reviewed 23 September 2026
A code explains what the controller detected, not a confirmed root cause.
Reviewed: 23 September 2026