A.2 on a Viessmann One Base: Frost protection limit undershot
Short answer
On a Viessmann heat pump, A.2 means: Frost protection limit undershot. The manual does not say whether the heat pump stops. An engineer is needed to fix the cause.
Reviewed 23 September 2026 · 1 source
What it means
The manual says: Frost protection limit undershot.
Part involved: Frost protection limit undershot.
When it shows: System characteristics:; Frost protection enabled; Heat demand, heat pump running.; DHW circulation pump enabled.
Likely causes:
- Outside temperature has undershot the specified frost protection limit.
Is it safe?
| Does the heat pump stop? | Not stated |
|---|---|
| Severity | Warning |
| Engineer needed? | Yes |
The manual does not say whether the heat pump stops.
Resetting itself: Not stated per code in Viessmann document 6199893 GB 01/2026 (VSA00009).
Manual reset: User may acknowledge via HMI after noting the code (6249162 p.57); the message returns if the cause persists.
What you can check
- On the HMI, tap the message and "?" to read the system characteristics and Viessmann's user tips; note the code (e.g. F.xxx) and text for your contractor (operating instructions 6249162 p.57).
- Acknowledge the message once via the HMI; do not acknowledge fault messages several times in quick succession (6249162 p.58) - notify your contractor.
- Check the system pressure shown on the HMI "System overview" (6249162 p.35) or pressure gauge and report a low reading; make sure the filling loop is closed.
- Check the outdoor unit is not blocked by leaves, debris or snow.
What the engineer will check
- No action required.
Who to ask for: Viessmann-trained heat pump installer/service engineer.
What you might notice
Sources
- Service instructions for contractors: Heat pumps in monoblock design incl. hybrid – System configuration and diagnostics (Vitocal 150-A/151-A/250-A/252-A, IDU-A, AWMOF-151/251, AquaSnap 30AWH, BI-BLOC R290) (6199893 GB 01/2026) ↗ · 6199893 GB 01/2026 (VSA00009) · page 201 · Reviewed 23 September 2026
A code explains what the controller detected, not a confirmed root cause.
Reviewed: 23 September 2026