F.840 on a Viessmann One Base: Inverter phase currents to compressor asymmetrical
Short answer
On a Viessmann heat pump, F.840 means: Inverter phase currents to compressor asymmetrical. The heat pump keeps running with some functions stopped. An engineer is needed to fix the cause.
Reviewed 23 September 2026 · 1 source
What it means
The manual says: Inverter phase currents to compressor asymmetrical.
Part involved: Inverter phase currents to compressor asymmetrical.
When it shows: System characteristics: Heat pump output demand not possible, compressor not available.
Likely causes:
- Fluctuating power consumption on compressor, differential between min. and max. phase currents > 4 A Possible noises from compressor.
Is it safe?
| Does the heat pump stop? | Partly |
|---|---|
| Engineer needed? | Yes |
The heat pump keeps running with some functions stopped.
Resetting itself: Not stated per code in Viessmann document 6199893 GB 01/2026 (VSA00009).
Manual reset: User may acknowledge via HMI after noting the code (6249162 p.57); the message returns if the cause persists.
What you can check
- On the HMI, tap the message and "?" to read the system characteristics and Viessmann's user tips; note the code (e.g. F.xxx) and text for your contractor (operating instructions 6249162 p.57).
- Acknowledge the message once via the HMI; do not acknowledge fault messages several times in quick succession (6249162 p.58) - notify your contractor.
- Check the heat pump breaker/isolator in the consumer unit is ON (do not repeatedly reset a breaker or RCD that keeps tripping).
What the engineer will check
- Check all cables connected to compressor for correct seating, contact corrosion and damage. Replace cable if required.
- Check phase connections for compressor for clockwise rotating field.
- Check the winding resistances of the compressor stator for symmetry.
- Check the 3 phase currents on the compressor. If the phase currents differ from one another, check the rotating field. Replace phase connections if necessary.
- Isolate the system from the power supply. Wait at least 2 min. Switch on the system.
- Replace inverter.
- Replace the compressor.
Who to ask for: Viessmann-trained heat pump engineer with F-gas certification and R290 (A3 flammable refrigerant) competence.
Certification: F-gas certificate (UK F-gas Regulations; EU 2015/2067 Cat. I cited by Viessmann) plus A3/R290 competence per EN 378-4 or IEC 60335-2-40 Annex HH (6202263 p.2).
What you might notice
Sources
- Service instructions for contractors: Heat pumps in monoblock design incl. hybrid – System configuration and diagnostics (Vitocal 150-A/151-A/250-A/252-A, IDU-A, AWMOF-151/251, AquaSnap 30AWH, BI-BLOC R290) (6199893 GB 01/2026) ↗ · 6199893 GB 01/2026 (VSA00009) · page 150 · Reviewed 23 September 2026
A code explains what the controller detected, not a confirmed root cause.
Reviewed: 23 September 2026