F.807 on a Viessmann One Base: Fan fault
Short answer
On a Viessmann heat pump, F.807 means: Fan fault. The heat pump keeps running with some functions stopped. An engineer is needed to fix the cause.
Reviewed 23 September 2026 · 1 source
What it means
The manual says: Fan fault.
Part involved: Fan fault.
When it shows: System characteristics: Limited operation of the refrigerant circuit.
Likely causes:
- Fault, fan feedback signal.
Is it safe?
| Does the heat pump stop? | Partly |
|---|---|
| Engineer needed? | Yes |
The heat pump keeps running with some functions stopped.
Resetting itself: Not stated per code in Viessmann document 6199961 GB 01/2026 (VSA00009).
Manual reset: User may acknowledge via HMI after noting the code (6249162 p.57); the message returns if the cause persists.
What you can check
- On the HMI, tap the message and "?" to read the system characteristics and Viessmann's user tips; note the code (e.g. F.xxx) and text for your contractor (operating instructions 6249162 p.57).
- Acknowledge the message once via the HMI; do not acknowledge fault messages several times in quick succession (6249162 p.58) - notify your contractor.
- Check the heat pump breaker/isolator in the consumer unit is ON (do not repeatedly reset a breaker or RCD that keeps tripping).
- Check the outdoor unit is not blocked by leaves, debris or snow.
What the engineer will check
- Check the location of the outdoor unit for vulnerability to wind. If required, take steps to protect from wind, e.g. with an air diverter in ….
- Check fan and fan motor bearings for damage and blockages: Turn slowly by hand. Remove any blockages. Replace fan motor if necessary.
- Check connecting cable, connections and plug-in connection P601 on ODUC refrigerant circuit controller for correct seating, contact corrosion and damage.
- If there is voltage at plug P601 on ODUC refrigerant circuit controller, replace fan.
- Check fuse T 3.5 A H on ODUC refrigerant circuit controller.
- Replace ODUC refrigerant circuit controller.
Who to ask for: Viessmann-trained heat pump engineer with F-gas certification and R290 (A3 flammable refrigerant) competence.
Certification: F-gas certificate (UK F-gas Regulations; EU 2015/2067 Cat. I cited by Viessmann) plus A3/R290 competence per EN 378-4 or IEC 60335-2-40 Annex HH (6202263 p.2).
What you might notice
Sources
- Service instructions: Heat pumps in split design incl. hybrid – System configuration and diagnostics (Vitocal 200-S/222-S One Base) (6199961 GB 01/2026) ↗ · 6199961 VSA00009 · page 134 · Reviewed 23 September 2026
A code explains what the controller detected, not a confirmed root cause.
Reviewed: 23 September 2026