F.801 on a Viessmann One Base: Malfunction, refrigerant circuit reversal valve
Short answer
On a Viessmann heat pump, F.801 means: Malfunction, refrigerant circuit reversal valve. The manual does not say whether the heat pump stops. An engineer is needed to fix the cause.
Reviewed 23 September 2026 · 1 source
What it means
The manual says: Malfunction, refrigerant circuit reversal valve.
Part involved: Malfunction, refrigerant circuit reversal valve.
When it shows: System characteristics: Fault, outdoor unit, no refrigerant circuit reversal.
Likely causes:
- 4-way diverter valve faulty.
- Refrigerant leak.
- High pressure sensor faulty.
Is it safe?
Switch the heat pump off at its isolator and call an engineer.
| Does the heat pump stop? | Not stated |
|---|---|
| Severity | Safety lockout |
| Engineer needed? | Yes |
The manual does not say whether the heat pump stops.
Resetting itself: Not stated per code in Viessmann document 6199893 GB 01/2026 (VSA00009).
Manual reset: Measures include resetting/unlocking the refrigerant circuit via HMI service menu "Reset outdoor unit" or ViGuide (engineer, password-protected; 6199893 p.118).
What you can check
- On the HMI, tap the message and "?" to read the system characteristics and Viessmann's user tips; note the code (e.g. F.xxx) and text for your contractor (operating instructions 6249162 p.57).
- Acknowledge the message once via the HMI; do not acknowledge fault messages several times in quick succession (6249162 p.58) - notify your contractor.
- If you smell gas/propane near the outdoor unit or suspect a refrigerant leak: switch the heat pump off at its isolator/consumer-unit breaker, keep ignition sources away from the outdoor unit and call a qualified engineer.
What the engineer will check
- Check refrigerant used.
- Check 4-way diverter valve:.
- 230 V~ power supply at X1 on VCMU refrigerant circuit controller.
- Voltage L1 at X3.1 for relay 2.
- Voltage L1 at X3.2 with relay 2 switched. If required, replace VCMU refrigerant circuit controller.
- Isolate the system from the power supply. Check resistor R on disconnected coil of 4-way diverter valve. If R > 300 kΩ, replace the 4-way ….
- Remove and flush the 4-way diverter valve. Clean connecting lines. If required, replace the 4-way diverter valve.
- Check high pressure sensor connecting lead, connections and plug-in connection X20.1 to X20.3 on EHCU electronics module. Replace high pressure sensor if required.
Who to ask for: Viessmann-trained heat pump engineer with F-gas certification and R290 (A3 flammable refrigerant) competence.
Certification: F-gas certificate (UK F-gas Regulations; EU 2015/2067 Cat. I cited by Viessmann) plus A3/R290 competence per EN 378-4 or IEC 60335-2-40 Annex HH (6202263 p.2).
Sources
- Service instructions for contractors: Heat pumps in monoblock design incl. hybrid – System configuration and diagnostics (Vitocal 150-A/151-A/250-A/252-A, IDU-A, AWMOF-151/251, AquaSnap 30AWH, BI-BLOC R290) (6199893 GB 01/2026) ↗ · 6199893 GB 01/2026 (VSA00009) · page 146 · Reviewed 23 September 2026
A code explains what the controller detected, not a confirmed root cause.
Reviewed: 23 September 2026