HH on a Baxi heat pump: H6 displayed 10 times in 2 hours
Short answer
On a Baxi heat pump, HH means: H6 displayed 10 times in 2 hours. The heat pump stops until the fault clears or is reset. An engineer is needed to fix the cause. The wording differs by model range — each is shown below.
Reviewed 23 September 2026 · 3 sources
What it means
On the Assure Monobloc ASHP (Assure Mono 5/7/9/12/16)
The manual says: H6 displayed 10 times in 2 hours.
Part involved: DC fan motor / fan driver.
Likely causes:
- Refer to H6.
On the HP40 / Baxi Assure HP50 Monobloc ASHP
The manual says: H6 displayed 10 times in 2 hours.
Part involved: DC fan motor / fan driver.
Likely causes:
- Refer to H6.
On the HP60 / Baxi Assure HP55 High Temperature Monobloc ASHP (R290)
The manual says: 10 times H6 in 120 mins.
Part involved: DC fan motor / fan driver.
Is it safe?
On the Assure Monobloc ASHP (Assure Mono 5/7/9/12/16)
| Does the heat pump stop? | Yes |
|---|---|
| Severity | Fault — needs a manual reset once the cause is fixed |
| Engineer needed? | Yes |
The heat pump stops until the fault clears or is reset.
Resetting itself: unknown.
Manual reset: Power OFF/ON after correcting cause (ISM 13.4).
On the HP40 / Baxi Assure HP50 Monobloc ASHP
| Does the heat pump stop? | Yes |
|---|---|
| Severity | Fault — needs a manual reset once the cause is fixed |
| Engineer needed? | Yes |
The heat pump stops until the fault clears or is reset.
Resetting itself: unknown.
Manual reset: Installer: correct cause then power OFF/ON (ISM 13.4).
On the HP60 / Baxi Assure HP55 High Temperature Monobloc ASHP (R290)
| Does the heat pump stop? | Yes |
|---|---|
| Severity | Fault — needs a manual reset once the cause is fixed |
| Engineer needed? | Yes |
The heat pump stops until the fault clears or is reset.
Resetting itself: unknown.
Manual reset: unknown.
What you can check
- Note the exact code shown on the controller and when it appeared.
- Check the outdoor unit is not blocked by leaves, debris, snow or covers and has clear airflow.
- If the code persists or returns, contact a heat pump engineer.
What the engineer will check
On the Assure Monobloc ASHP (Assure Mono 5/7/9/12/16)
- Refer to H6.
Who to ask for: heat pump engineer with electrical competence.
Certification: Qualified electrician / manufacturer-trained heat pump engineer; F-gas if refrigerant circuit is opened.
On the HP40 / Baxi Assure HP50 Monobloc ASHP
- Refer to H6.
Who to ask for: heat pump engineer with electrical competence.
Certification: Qualified electrician / manufacturer-trained heat pump engineer; F-gas if refrigerant circuit is opened.
On the HP60 / Baxi Assure HP55 High Temperature Monobloc ASHP (R290)
- Diagnose per manufacturer service procedure (manual gives description only).
Who to ask for: heat pump engineer with electrical competence.
Certification: Qualified electrician / manufacturer-trained heat pump engineer; F-gas if refrigerant circuit is opened.
What you might notice
Sources
- Installation and owner's manual - Heat Pump air/water 'inverter' Assure Mono 5, 7, 9, 12, 16 ↗ · Back cover shows '7762758 - v05 - 19082020' (same number as the Assure Split manual - probably shared back-cover artwork) · page 74 · Reviewed 23 September 2026
- Installation and Service Manual - Heat Pump air/water 'inverter' HP40/50-4-1PHMB to HP40/50-13-3PHMB (United Kingdom) ↗ · 784570-01 (v1) · page 75 · Reviewed 23 September 2026
- Installation, user and service manual - Reversible monobloc air-to-water heat pump, outdoor unit HP60-4-1-PHMB to HP60-13-3-PHMB ↗ · 7888668 - v03 - 17072025 · page 59 · Reviewed 23 September 2026
A code explains what the controller detected, not a confirmed root cause.
Reviewed: 23 September 2026