E1 on a Baxi heat pump: Phase sequence fault (three-phase unit only)
Short answer
On a Baxi heat pump, E1 means: Phase sequence fault (three-phase unit only). The manual does not say whether the heat pump stops. An engineer is needed to fix the cause. The wording differs by model range — each is shown below.
Reviewed 23 September 2026 · 3 sources
What it means
On the Assure Monobloc ASHP (Assure Mono 5/7/9/12/16)
The manual says: Phase sequence fault (three-phase unit only).
Part involved: power supply / PCB.
Likely causes:
- Check supply cables connected firmly (phase loss); change sequence of any two of the three supply cables.
On the HP40 / Baxi Assure HP50 Monobloc ASHP
The manual says: Phase loss or neutral and live wire connected reversely (three-phase units only).
Part involved: power supply / PCB.
Likely causes:
- Check supply cables firmly connected (phase loss); check neutral/live sequence.
On the HP60 / Baxi Assure HP55 High Temperature Monobloc ASHP (R290)
The manual says: Phase loss or phase reversal.
Part involved: power supply / PCB.
Is it safe?
On the Assure Monobloc ASHP (Assure Mono 5/7/9/12/16)
| Does the heat pump stop? | Not stated |
|---|---|
| Engineer needed? | Yes |
The manual does not say whether the heat pump stops.
Resetting itself: unknown.
Manual reset: Power OFF/ON after correcting cause (ISM 13.4).
On the HP40 / Baxi Assure HP50 Monobloc ASHP
| Does the heat pump stop? | Not stated |
|---|---|
| Engineer needed? | Yes |
The manual does not say whether the heat pump stops.
Resetting itself: unknown.
Manual reset: Installer: correct cause then power OFF/ON (ISM 13.4).
On the HP60 / Baxi Assure HP55 High Temperature Monobloc ASHP (R290)
| Does the heat pump stop? | Not stated |
|---|---|
| Engineer needed? | Yes |
The manual does not say whether the heat pump stops.
Resetting itself: unknown.
Manual reset: unknown.
What you can check
- Note the exact code shown on the controller and when it appeared.
- Check the heat pump's consumer-unit breaker / isolator is on (do not open any panels).
- If the code persists or returns, contact a heat pump engineer.
What the engineer will check
On the Assure Monobloc ASHP (Assure Mono 5/7/9/12/16)
- Check supply cables connected firmly (phase loss); change sequence of any two of the three supply cables.
Who to ask for: heat pump engineer with electrical competence.
Certification: Qualified electrician / manufacturer-trained heat pump engineer; F-gas if refrigerant circuit is opened.
On the HP40 / Baxi Assure HP50 Monobloc ASHP
- Check supply cables firmly connected (phase loss); check neutral/live sequence.
Who to ask for: heat pump engineer with electrical competence.
Certification: Qualified electrician / manufacturer-trained heat pump engineer; F-gas if refrigerant circuit is opened.
On the HP60 / Baxi Assure HP55 High Temperature Monobloc ASHP (R290)
- Diagnose per manufacturer service procedure (manual gives description only).
Who to ask for: heat pump engineer with electrical competence.
Certification: Qualified electrician / manufacturer-trained heat pump engineer; F-gas if refrigerant circuit is opened.
What you might notice
Sources
- Installation and owner's manual - Heat Pump air/water 'inverter' Assure Mono 5, 7, 9, 12, 16 ↗ · Back cover shows '7762758 - v05 - 19082020' (same number as the Assure Split manual - probably shared back-cover artwork) · page 71 · Reviewed 23 September 2026
- Installation and Service Manual - Heat Pump air/water 'inverter' HP40/50-4-1PHMB to HP40/50-13-3PHMB (United Kingdom) ↗ · 784570-01 (v1) · page 75 · Reviewed 23 September 2026
- Installation, user and service manual - Reversible monobloc air-to-water heat pump, outdoor unit HP60-4-1-PHMB to HP60-13-3-PHMB ↗ · 7888668 - v03 - 17072025 · page 58 · Reviewed 23 September 2026
A code explains what the controller detected, not a confirmed root cause.
Reviewed: 23 September 2026