Solar · Error codes · GoodWe Technologies Co., Ltd.
utility-lossGoodWe Technologies Co., Ltd. · GoodWe DNS (2.9-6 kW)
utility-loss on a GoodWe Technologies Co., Ltd. GoodWe DNS: Utility Loss
Short answer
On a GoodWe Technologies Co., Ltd. inverter, utility-loss means: Utility Loss. The inverter stops until the fault clears or is reset. An engineer is needed to fix the cause.
Reviewed 24 September 2026 · 1 source
What it means
The manual says: Utility Loss.
Part involved: Utility Loss.
Likely causes:
- Not connected to the grid; check grid cable and availability of power grid.
Is it safe?
| Does the inverter stop? | Yes |
|---|---|
| Severity | Fault — clears by itself when the condition goes |
| Engineer needed? | Yes |
The inverter stops until the fault clears or is reset.
Resetting itself: yes.
Manual reset: Automatic when condition clears.
What you can check
- Read the message on the inverter LCD or in the SEMS Portal app and note it for your installer.
- Check for a power cut.
- Check the inverter's AC breaker/isolator is on.
What the engineer will check
- Check AC cable and connector, grid supply at terminals.
Who to ask for: GoodWe-trained PV installer.
Certification: Qualified electrician (BS 7671; MCS-certified PV installer for work on the PV array/DC side).
What you might notice
Sources
- User Manual Grid-Tied PV Inverter DNS Series 2.9-6kW ↗ · V1.3-2026-09-10 · page 38 · Reviewed 24 September 2026
A code explains what the controller detected, not a confirmed root cause.
Reviewed: 24 September 2026