CA on a Viessmann Vitotronic 200: Protectn device primry: Compressor stops
Short answer
On a Viessmann heat pump, CA means: Protectn device primry: Compressor stops. The heat pump stops until the fault clears or is reset. An engineer is needed to fix the cause.
Reviewed 23 September 2026 · 1 source
What it means
The manual says: Protectn device primry: Compressor stops.
Part involved: Protectn device primry.
When it shows: Compressor stops.
Likely causes:
- : Primary circuit pressure switch or frost stat has responded.
- : Faulty power supply to fan.
- : Fan blocked or faulty.
- Contact humidistat has responded.
Is it safe?
| Does the heat pump stop? | Yes |
|---|---|
| Engineer needed? | Yes |
The heat pump stops until the fault clears or is reset.
Resetting itself: Not stated per code; Vitotronic messages remain until the cause is removed and are acknowledged with OK (6150133 p.82). Unremedied acknowledged faults are redisplayed the following day.
Manual reset: Acknowledge with OK on the programming unit (user level permitted per 5817913 p.56-57) after the cause is remedied.
What you can check
- Note the 2-character message code and message text shown on the Vitotronic 200 display (press OK for details) and give them to your heating contractor (operating instructions 5817913 p.56).
- You may acknowledge the message once with OK as described in the Vitotronic 200 operating instructions; if it reappears, do not keep acknowledging it - call your contractor.
- Check the heat pump breaker/isolator in the consumer unit is ON (do not repeatedly reset a breaker or RCD that keeps tripping).
- Check the outdoor unit (air source models) is not blocked by leaves, debris or snow.
What the engineer will check
- Check safety equipment at terminals X3.8 and X3.9: See "Cross connect PCB"/"Luster terminals". In systems without safety equipment or if the 24 V contact humidistat ….
- If the following contact humidistats are used for cooling, check jumper at plug F11:.
- Contact humidistat 230 V~, connection to X3.8/X3.9 – 24 V contact humidistat, connection to NC-Box.
- : Check primary circuit. Check primary pump and/or well pump. Replace the pump if required.
- : Check electrical connections at the fan. Carry out mechanical check of fan. The switching signal can be tested at terminal 215.3: See "Main PCB". ….
Who to ask for: Viessmann-trained heat pump engineer with F-gas refrigeration certification.
Certification: F-gas certificate (UK F-gas Regulations; Viessmann: refrigerant work by authorised refrigeration engineers only).
What you might notice
Sources
- Service instructions Vitotronic 200 type WO1C heat pump control unit (air/water split & monobloc, brine/water) (6150133, 2023-07) ↗ · 6150133 VSA00004 · page 104-105 · Reviewed 23 September 2026
A code explains what the controller detected, not a confirmed root cause.
Reviewed: 23 September 2026