83 on a Viessmann Vitotronic 200: Mains voltage too low
Short answer
On a Viessmann heat pump, 83 means: Mains voltage too low. The heat pump stops until the fault clears or is reset. An engineer is needed to fix the cause.
Reviewed 23 September 2026 · 1 source
What it means
The manuals for this range word it in different ways:
- Mains voltage too low.
- Mains voltage too low or intermediate circuit voltage too low.
- Vitocal 300-G/333-G: Mains voltage too low or intermediate circuit voltage too low.
- Mains voltage too low (< 380 V~) or intermediate circuit voltage too low.
- Voltage at inverter too low.
Part involved: Mains voltage too low; Mains voltage too low or intermediate circuit voltage too low; Vitocal 300-G/333-G: Mains voltage too low or intermediate circuit voltage too low; Mains voltage too low (< 380 V~) or intermediate circuit voltage too …; Voltage at inverter too low.
When it shows: Type "Note" (H) - triggers "07 Refrigerant circuit" on the heat pump control unit. Heat pump characteristics: Compressor OFF.
Likely causes:
- Mains voltage too low.
- Mains voltage too low or intermediate circuit voltage too low.
- Vitocal 300-G/333-G: Mains voltage too low or intermediate circuit voltage too low.
- Mains voltage too low (< 380 V~) or intermediate circuit voltage too low.
- Voltage at inverter too low.
Is it safe?
| Does the heat pump stop? | Yes |
|---|---|
| Severity | Warning |
| Engineer needed? | Yes |
The heat pump stops until the fault clears or is reset.
Resetting itself: Not stated in 6150133.
Manual reset: Refrigerant circuit messages cannot be acknowledged in the message history (6150133 p.155); acknowledge the resulting 05/07/A9 message on the control unit.
What you can check
- This code is only visible to engineers in the service menu (Diagnosis > Refrigerant circuit > Message history); homeowners see message 05, 07 or A9 - note that code and call your contractor.
What the engineer will check
- Test mains voltage at mains terminals: If mains voltage is too low (– 10 %), clarify the cause in consultation with the power supply utility.
- Test mains voltage at mains terminals: If mains voltage is too low (10 %), – clarify the cause in consultation with the power supply utility.
- No action required: Compressor is automatically reset.
Who to ask for: Viessmann-trained heat pump engineer with F-gas refrigeration certification.
Certification: F-gas certificate (UK F-gas Regulations; Viessmann: refrigerant work by authorised refrigeration engineers only).
What you might notice
Sources
- Service instructions Vitotronic 200 type WO1C heat pump control unit (air/water split & monobloc, brine/water) (6150133, 2023-07) ↗ · 6150133 VSA00004 · pages 159, 170, 176, 164, 184 · Reviewed 23 September 2026
A code explains what the controller detected, not a confirmed root cause.
Reviewed: 23 September 2026