A13 on a Toshiba heat pump: Pump failure
Short answer
On a Toshiba heat pump, A13 means: Pump failure. The heat pump keeps running with some functions stopped. An engineer is needed to fix the cause. The wording differs by model range — each is shown below.
Reviewed 23 September 2026 · 3 sources
What it means
On the R32 Estia 1-Series (split, Wall-Mounted and All-in-One)
The manual says: Pump failure.
Part involved: circulation pump, flow switch/sensor, strainer, water pipework.
When it shows: Built-in pump stopped (mainly low supply voltage).
Likely causes:
- Low supply voltage.
- High humidity / condensation on pump electrics.
- Pump locked by dirt.
On the Estia 5 Series (Standard)
The manual says: Pump error.
Part involved: circulation pump, flow switch/sensor, strainer, water pipework.
When it shows: Built-in pump stopped.
Likely causes:
- Low supply voltage.
- Humidity/condensation on pump electrics.
- Flow switch in hydro unit.
On the Estia 5 Series Powerful (Hi Power / Extreme)
The manual says: Pump error.
Part involved: circulation pump, flow switch/sensor, strainer, water pipework.
When it shows: Trigger thresholds not printed in the IM; see SM.
Likely causes:
- Low supply voltage.
- Humidity/condensation on pump electrics.
- Flow switch in hydro unit.
Is it safe?
| Does the heat pump stop? | Partly |
|---|---|
| Severity | Fault — needs a manual reset once the cause is fixed |
| Engineer needed? | Yes |
The heat pump keeps running with some functions stopped.
Resetting itself: no.
Manual reset: Cause must be fixed by an engineer; hardware faults reappear until repaired.
What you can check
- Note the check code shown on the remote controller and the outdoor/hydro model numbers before contacting an engineer.
- Check the system pressure gauge on the hydro unit / heating system shows the normal fill pressure the installer set (the manuals ask for at least about 1 bar); if it is low, report it to the engineer. Check the filling loop is closed.
- Check radiator/underfloor zone valves and thermostats are calling for heat and have not all been turned off.
What the engineer will check
On the R32 Estia 1-Series (split, Wall-Mounted and All-in-One)
- Follow manufacturer's check-code flowchart.
- Low supply voltage.
- High humidity / condensation on pump electrics.
- Pump locked by dirt.
Who to ask for: Heat pump / heating engineer (hydronic).
Certification: Heat pump installer competence (e.g. MCS-installer staff); no F-gas needed unless refrigerant work follows.
On the Estia 5 Series (Standard)
- Follow manufacturer's check-code flowchart.
- Low supply voltage.
- Humidity/condensation on pump electrics.
- Flow switch in hydro unit.
Who to ask for: Heat pump / heating engineer (hydronic).
Certification: Heat pump installer competence (e.g. MCS-installer staff); no F-gas needed unless refrigerant work follows.
On the Estia 5 Series Powerful (Hi Power / Extreme)
- Follow manufacturer's check-code flowchart.
- Low supply voltage.
- Humidity/condensation on pump electrics.
- Flow switch in hydro unit.
Who to ask for: Heat pump / heating engineer (hydronic).
Certification: Heat pump installer competence (e.g. MCS-installer staff); no F-gas needed unless refrigerant work follows.
What you might notice
Sources
- Air to Water Heat Pump Service Manual - Wall Mounted Type (File No. AE0-2101W) ↗ · AE0-2101W · page p.112 (printed page; PDF page +1) · Reviewed 23 September 2026
- Air to Water Heat Pump Service Manual (File No. A10-1704) - Estia 5 Series Indoor/Outdoor ↗ · A10-1704 · page p.87 (printed page; PDF page +1) · Reviewed 23 September 2026
- Hydro Unit Installation Manual EF99812301-4 (Powerful) ↗ · EF99812301-4 · page p.58 (printed page; PDF page +1) · Reviewed 23 September 2026
A code explains what the controller detected, not a confirmed root cause.
Reviewed: 23 September 2026