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Heat pumps · Error codes

IVT heat pump error codes

IVT · No longer sold new in the UK. 69 codes across 2 product families, each taken from the manufacturer’s manuals. IVT technical support ↗

Find a IVT engineer →69 codes · reviewed 23 September 2026

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Type the code on your display or a word from its meaning. Each code opens its own page with what it means, whether it is safe and what you can check.

69 codes

CodeMeaningStops?Homeowner check?
additional-heat-is-now-working-at-its-highest-temperature
The electric additional heat begins to be stepped down. The warning is activated in additional heat mode if the sensor T8 approaches the highest temperature permitted for T8. The warning is blocked during hot water peaks or extra hot water.
PartlyYes
check-canbus-cable-connection
Communication with the controller has been interrupted. The controller executes a new start if the alarm is still active after two hours. If more than three new starts have been carried out within one hour, the alarm Too high boot count I/O board BAS x (category A), Æ Chapter 17.9.7 .
NoYes
check-connection-to-i-o-board-x
Depends on the board.
NoYes
check-connection-to-room-sensor-e1x-tt
Activated when communication with the room sensor is terminated.
NoYes
EK
Electric cassette (EK) alarm: the electric additional heater miniature circuit-breaker or overheat protection has tripped.
PartlyYes
electric-additional-heat-shut-down-due-to-high-temperature-e2x-t8
The electric heater is turned off. The warning is activated in additional heat mode if the sensor T8 exceeds 80 °C.
PartlyYes
error-dew-point-sensor-e1x-tm
Activated when voltage 0-10V for temperature falls below 0.5V or exceeds 8V. Also activated when voltage 0-10V for humidity falls below 0.5V or exceeds 9.8V. Cooling on current mixing valve is aborted. The alarm may appear after a power failure but the alarm cause normally disappears automatically and the only thing that has to be done is to acknowledge the alarm.
PartlyYes
failure-on-sensor-e1x-tt-t5-room
The alarm is activated when the sensor's value indicates a temperature lower than -1 °C. In the event of a failure on sensor T5, the room temperature influence is set to 0.
PartlyYes
failure-on-sensor-e2x-t6-hot-gas
The compressor stops because the hot gas cut-out cannot be guaranteed. Activated when the sensor's value indicates a temperature lower than -50 °C.
YesYes
failure-on-sensor-e2x-t8-heat-transfer-fluid-out
Activated when the sensor's value indicates a temperature lower than 0 °C. To be able to make hot water, T8 is set at a temperature calculated according to the following formula: T8 = T9 + Compressor x 7K + 0.07K x current output in operation. The active compressor provides Compressor = 1 and current output in operation means additional heat in %. Compressor operation and 50% additional heat then give T8 = T9 + 10.5K. Compressor off (Compressor = 0) and no additional heat (0%) give T8 = T9.
PartlyYes
failure-on-sensor-e2x-t9-heat-transfer-fluid-in
Activated when the sensor's value indicates a temperature lower than 0 °C. T9 is calculated according to the following formula: T9 = T8 - Compressor x 7K + 0.07K x current output in operation.
PartlyYes
failure-on-sensor-e2x-t10
Activated when the sensor's resistance value indicates a temperature lower than -20 °C. In the event of a failure, T10 is set at a temperature calculated according to the following formula: T10 = T11 + Compressor x 3K.
PartlyYes
failure-on-sensor-e2x-t11
Activated when the sensor's value indicates a temperature lower than -50 °C. In the event of a failure, T11 is set at a temperature calculated according to the following formula: T11 = T10 - Compressor x 3K.
PartlyYes
failure-on-sensor-e11-t1-flow
The alarm is activated when the sensor's value indicates a temperature lower than 0 °C. The flow temperature T1 becomes identical to T8. If there are several heat pumps installed, T1 = T8 for the heat pump that does not produce hot water and has the highest value on T8. Additional heat mixing valve shut.
PartlyYes
failure-on-sensor-e12-t1-e13-t1-flow
The alarm is activated when the sensor's value indicates a temperature lower than 0 °C. The mixing valve for the circuit is closed completely.
PartlyYes
failure-on-sensor-e31-t32-anti-freeze-cooling
Activated when the sensor's value indicates a temperature lower than -10 °C. The sensor is used in the collector circuit for cooling in order to prevent the heat exchanger from freezing. The mixing valve in the collector circuit is closed.
PartlyYes
failure-on-sensor-e31-tt-t5-room
The alarm is activated when the sensor's value indicates a temperature lower than -1 °C. In the event of a failure on sensor T5, the room temperature influence is set to 0.
PartlyYes
failure-on-sensor-t2-outdoor
The alarm is activated when the sensor's value indicates a temperature lower than -50 °C. In the event of a failure on T2, the outdoor temperature is set to 0 °C.
PartlyYes
failure-on-sensor-t3-hot-water
The alarm is activated when the sensor's value indicates a temperature lower than 0 °C. The hot water production is terminated.
PartlyYes
faulty-electric-heater-e21-e2
The electric heater is turned off. Activated by tripped overheat protection on the electric additional heat, high flow temperature or too high temperature in electric additional heat. The automatic trip fuse to the electric additional heat may have been tripped due to, for example, a short circuit.
PartlyYes
faulty-external-additional-heat-e71-e1-e1-f21
External additional heat refers to additional heat which is controlled as mixed additional heat or via 0-10V signal. If the alarm signal from the additional heat has been connected to 10 - C on the PEL board, the alarm can be given when an error occurs. The type of error depends on the connected unit.
PartlyYes
faulty-protective-anode-e41-f31
The alarm is activated when the anode in the hot water heater is broken or does not work. Presupposes that Yes is indicated in Protective anode installed.
PartlyYes
GT6
Compressor temperature T6 (GT6): the working temperature of the compressor is too high.
YesYes
GT8
Heat transfer fluid out max T8 (GT8): the safety sensor stops the compressor because the water going out to the radiators is too hot.
YesYes
GT8-GT9
High heat transfer fluid delta T8/T9: temperature difference between sensors T8 (GT8) and T9 (GT9) too high.
PartlyYes
GT9
High return to the heat pump T9 (GT9): compressor stopped because return water temperature is too high (limit approx. 58°C).
YesYes
GT10
HTF in under limit T10 (GT10): brine (heat transfer fluid) temperature into the heat pump below the limit.
YesYes
GT11
HTF out under limit T11 (GT11): brine temperature out of the heat pump below the limit.
YesYes
high-flow-temperature-e1x-t1
The compressor stops because the flow temperature is too high for the heating circuit. Activated when the sensor shows a value which is 5K higher than the highest set point value for the circuit. The factory setting for the highest set point value is 60 °C for radiator type of circuit and 35 °C for underfloor type of circuit After hot water production, the alarm is delayed with 4 min.
YesYes
high-flow-temperature-e2x-t8
The information is given if the temperature of the heating medium is too high. The information can appear temporarily when high room and hot water temperatures are set.
PartlyYes
high-hot-gas-temperature-e2x-t6
Compressor stops. Activated when the temperature on sensor T6 exceeds the applicable maximum hot gas temperature.
YesYes
high-temperature-difference-collector-circuit-e2x
The warning is activated when the difference between sensor E2x.T10 and E2x.T11 exceeds 6K. 30 min after compressor start and change of production mode, the temperature difference is measured and if it is too big, the warning is given after a delay of 15 min. The warning is not given when the compressor is inactive.
NoYes
high-temperature-difference-heat-transfer-fluid-e2x
The warning is activated when the difference between sensor E2x.T8 and E2x.T9 exceeds 13K. 10 min after compressor start and change of production mode, the temperature difference is measured and if it is too big, the warning is given after a delay of 3 min. The warning is not given when the compressor is inactive or when additional heat is allowed.
NoYes
hot-water-peak-failure-new-try-within-24-hours
The hot water has not come up at the right temperature. The hot water peak is repeated at the same time on the next day.
NoYes
HP
Pressure switch high (HP) tripped.
YesYes
low-pressure-collector-circuit
If Alarm at low pressure in collector circuit is selected and the external input closes, this alarm is triggered. The compressor stops (Æ Chapter 16.6 ).
YesYes
low-temperature-collector-circuit-in-e2x-t10
Warning/alarm is given if the temperature of the collector circuit in is too low. First, a warning is given. If the warning appears several times during a certain time period, the warning transforms into a category A alarm. For settings of T10: (ÆChapter 16.9 ).
PartlyYes
low-temperature-collector-circuit-out-e2x-t11
Warning/alarm is given if the temperature of the collector circuit out is too low. First, a warning is given. If the warning appears several times during a certain time period, the warning transforms into a category A alarm. For settings of T11: (ÆChapter 16.9 ).
PartlyYes
LP
Low pressure switch (LP) tripped.
YesYes
MB1
Motor cut-out compressor (MB1): the compressor motor cut-out has tripped.
YesYes
MB2
Motor cut-out HTF (heat transfer fluid / brine) pump (MB2) - models C11, E11, E14, E17.
YesYes
motor-cut-out-1-e2x-f11-compressor
Activated when the compressor's motor cut-out has tripped because of high current or lost current phase resulting in undue strain on the compressor. Alarms may also be due to alarms from the soft starter (Æ Chapter
YesYes
motor-cut-out-2-e2x-f12-collector-circuit-pump
Activated when the collector circuit pump motor cut-out has tripped. The collector circuit pump stops and the compressor also stops so as to prevent the evaporator from freezing.
YesYes
overheat-protection-tripped-hot-water-electric-heater
The electric heater is turned off. If alarm output from the electric heater has been connected to the multi module, the alarm is given when an error occurs.
PartlyYes
phase-error-e2x-b1
The compressor stops when the phase guard trips because of the lack of a phase or the presence of a phase sequence error. A voltage difference > 15 % between the phases also results in an alarm.
YesYes
PHASE-SEQUENCE
Phase sequence fault: one or two phases down, or phase sequence to the heat pump incorrect.
YesYes
POWER-FAILURE
Power failure: one or two phases to the heat pump are down.
YesYes
screed-drying-set-point-value-for-heating-not-reached
Activated when the set point value for a drying step has not been reached.
NoYes
SENSOR-GTX
Sensor fault: any connected temperature sensor (e.g. GT1 return radiator) gives an alarm when defective; display shows the sensor designation.
PartlyYes
short-circuit-on-sensor-e1x-tt-t5-room
The alarm is activated when the sensor's value indicates a temperature higher than +70 °C. In the event of a short circuit on sensor T5, the room temperature influence is set to 0.
PartlyYes
short-circuit-on-sensor-e2x-t6-hot-gas
The compressor stops because the hot gas cut-out cannot be guaranteed. Activated when the sensor's resistance value indicates a temperature higher than 150 °C.
YesYes
short-circuit-on-sensor-e2x-t8-heat-transfer-fluid-out
Activated when the sensor's value indicates a temperature higher than 110 °C. T8 is calculated according to the same formula as in the event of a failure Æ Chapter 17.9.25 ).
PartlyYes
short-circuit-on-sensor-e2x-t9-heat-transfer-fluid-in
Activated when the sensor's value indicates a temperature higher than 110 °C. T9 is calculated according to the following formula: T9 = T8 - Compressor x 7K + 0.07K x current output in operation.
PartlyYes
short-circuit-on-sensor-e2x-t10
Activated when the sensor's value indicates a temperature higher than 70 °C. In the event of a short circuit, T10 is set to an estimated temperature using this formula: T10 = T11 + Compressor x 3K.
PartlyYes
short-circuit-on-sensor-e2x-t11
Activated when the sensor's value indicates a temperature higher than 70 °C. In the event of a short circuit, T11 is set to an estimated temperature using formula: T11 = T10 - Compressor x 3K.
PartlyYes
short-circuit-on-sensor-e11-t1-flow
The alarm is activated when the sensor's value indicates a temperature higher than 110 °C. The flow temperature T1 becomes identical to T8. If there are several heat pumps installed, T1 = T8 for the heat pump that does not produce hot water and has the highest value on T8. Additional heat mixing valve shut.
PartlyYes
short-circuit-on-sensor-e12-t1-e13-t1-flow
The alarm is activated when the sensor's value indicates a temperature higher than 110 °C. The mixing valve for the circuit is closed completely.
PartlyYes
short-circuit-on-sensor-e31-t32-anti-freeze-cooling
Activated when the sensor's value indicates a temperature higher than 30 °C. The sensor is used in the collector circuit for cooling in order to prevent the heat exchanger from freezing. The mixing valve in the collector circuit is closed.
PartlyYes
short-circuit-on-sensor-e31-tt-t5-room
The alarm is activated when the sensor's value indicates a temperature higher than +70 °C. In the event of a short circuit on sensor T5, the room temperature influence is set to 0.
PartlyYes
short-circuit-on-sensor-t2-outdoor
The alarm is activated when the sensor's value indicates a temperature higher than +70 °C. In the event of a short circuit on T2, the outdoor temperature is set to 0 °C.
PartlyYes
short-circuit-on-sensor-t3-hot-water
The alarm is activated when the sensor's value indicates a temperature higher than +110 °C. The hot water production is terminated.
PartlyYes
temporary-heat-pump-stop-due-to-working-area-limits
The compressor stops until the hot gas temperature falls below the set limit. The warning can occur when the heat pump works close to the lowest permitted outdoor temperature.
YesYes
temporary-heat-pump-stop-e21-rhp
Activated when the pressure in the refrigerant circuit becomes too high. If the information appears several times during a certain time period, the information transforms into a category A alarm (Æ Chapter 11.7.3).
PartlyYes
temporary-heat-pump-stop-e21-rlp
Activated when the pressure in the refrigerant circuit of the heat pump becomes too low. If the information appears several times during a certain time period, the information transforms into a category A alarm (Æ Chapter 11.7.2).
PartlyYes
temporary-hot-water-stop-due-to-working-area-limits
Ongoing hot water operation is aborted and replaced with heating operation. The warning can occur when the heat pump works close to the lowest permitted outdoor temperature.
NoYes
the-heat-pump-is-now-working-in-anti-freeze-mode
Activated when the flow temperature of a circuit falls below 8° C a n d t h e 1 0 - m i n t i m e r h a s c o u n t e d d o w n .
NoYes
too-high-boot-count-i-o-board-bas-x
Compressor stops. Is activated if the controller has executed more than three new starts after the alarm Check CANbus cable connection, (Æ Chapter 17.9.40 ).
YesYes
tripped-high-pressure-switch-e2x-rhp
The compressor is stopped because of too high pressure in the refrigerant circuit. Activated on open contact on the high pressure switch.
YesYes
tripped-low-pressure-switch-e2x-rlp
The compressor is stopped because of too low pressure in the refrigerant circuit. Activated on open contact on the low pressure switch. The alarm is delayed with 150s after compressor start or alternation between hot water and heating production.
YesYes