C7 on a Baxi heat pump: Transducer module temperature too high protection
Short answer
On a Baxi heat pump, C7 means: Transducer module temperature too high protection. The heat pump stops until the fault clears or is reset. An engineer is needed to fix the cause. The wording differs by model range — each is shown below.
Reviewed 23 September 2026 · 2 sources
What it means
On the HP40 / Baxi Assure HP50 Monobloc ASHP
The manual says: Transducer module temperature too high protection.
Part involved: inverter module, compressor, PFC.
Likely causes:
- Supply voltage low; insufficient spacing between units; heat exchanger dirty/blocked; fan not running; low water flow / air / insufficient pump head; water outlet sensor loose or broken.
On the HP60 / Baxi Assure HP55 High Temperature Monobloc ASHP (R290)
The manual says: Excessive temperature protection for IPM module.
Part involved: inverter module, compressor, PFC.
Is it safe?
On the HP40 / Baxi Assure HP50 Monobloc ASHP
| Does the heat pump stop? | Yes |
|---|---|
| Engineer needed? | Yes |
The heat pump stops until the fault clears or is reset.
Resetting itself: unknown.
Manual reset: Installer: correct cause then power OFF/ON (ISM 13.4).
On the HP60 / Baxi Assure HP55 High Temperature Monobloc ASHP (R290)
| Does the heat pump stop? | Not stated |
|---|---|
| Engineer needed? | Yes |
The manual does not say whether the heat pump stops.
Resetting itself: unknown.
Manual reset: unknown.
What you can check
- Note the exact code shown on the controller and when it appeared.
- Check the outdoor unit is not blocked by leaves, debris, snow or covers and has clear airflow.
- Check the heat pump's consumer-unit breaker / isolator is on (do not open any panels).
- If the code persists or returns, contact a heat pump engineer.
What the engineer will check
On the HP40 / Baxi Assure HP50 Monobloc ASHP
- Supply voltage low; insufficient spacing between units; heat exchanger dirty/blocked; fan not running; low water flow / air / insufficient pump head; water outlet sensor loose or broken.
Who to ask for: heat pump engineer with electrical competence.
Certification: Qualified electrician / manufacturer-trained heat pump engineer; F-gas if refrigerant circuit is opened.
On the HP60 / Baxi Assure HP55 High Temperature Monobloc ASHP (R290)
- Diagnose per manufacturer service procedure (manual gives description only).
Who to ask for: heat pump engineer with electrical competence.
Certification: Qualified electrician / manufacturer-trained heat pump engineer; F-gas if refrigerant circuit is opened.
What you might notice
Sources
- Installation and Service Manual - Heat Pump air/water 'inverter' HP40/50-4-1PHMB to HP40/50-13-3PHMB (United Kingdom) ↗ · 784570-01 (v1) · page 76 · Reviewed 23 September 2026
- Installation, user and service manual - Reversible monobloc air-to-water heat pump, outdoor unit HP60-4-1-PHMB to HP60-13-3-PHMB ↗ · 7888668 - v03 - 17072025 · page 58 · Reviewed 23 September 2026
A code explains what the controller detected, not a confirmed root cause.
Reviewed: 23 September 2026