60004 on an AlphaESS SMILE-G3 three-phase: Follower_Battery_Communication_Lost
Short answer
On an AlphaESS battery, 60004 means: Follower_Battery_Communication_Lost. The battery stops until the fault clears or is reset. An engineer is needed to fix the cause.
Reviewed 24 September 2026 · 1 source
What it means
The manual says: Follower_Battery_Communication_Lost.
Likely causes:
- Communication cable between batteries.
Is it safe?
| Does the battery stop? | Yes |
|---|---|
| Severity | Fault — clears by itself when the condition goes |
| Engineer needed? | Yes |
The battery stops until the fault clears or is reset.
Resetting itself: when comms restored.
Manual reset: Restart of the inverter by installer (power-down/power-up sequence) if it does not clear.
What you can check
- Read the code in the AlphaCloud app/web portal (or the LED pattern on the unit) and note it with the time. Check the inverter's AC isolator and the consumer-unit breaker for the inverter are ON. Report persistent or repeating codes to your installer - AlphaESS says 'call the service' if it does not clear.
What the engineer will check
- Check battery-to-battery comms cables.
Who to ask for: MCS PV/battery installer familiar with AlphaESS.
Certification: MCS battery installer (MIS 3012) or competent electrician trained on the product; IET Code of Practice for Electrical Energy Storage Systems.
What you might notice
Sources
- Installation, Operation & Maintenance Manual of SMILE-G3-T4/T5/T6/T8/T10 (LED version, V04, 2024) ↗ · V04 · page p.123 (printed) · Reviewed 24 September 2026
A code explains what the controller detected, not a confirmed root cause.
Reviewed: 24 September 2026