F10 on a Trianco heat pump: Communication Failure between DSP and PFC
Short answer
On a Trianco heat pump, F10 means: Communication Failure between DSP and PFC. The manual does not say whether the heat pump stops. An engineer is needed to fix the cause. The wording differs by model range — each is shown below.
Reviewed 23 September 2026 · 3 sources
What it means
On the Activair High Temperature R290 (5/9/15/22kW)
The manual says: Communication Failure between DSP and PFC.
Part involved: controller/PCB communication.
Likely causes:
- Only in single phase unit.
On the Activair R290 Indoor (3.2kW wall hung / 5kW floor standing)
The manual says: AC Power Overvoltage Fault.
Part involved: compressor driver / inverter board.
Likely causes:
- Input voltage > Input overload-voltage protection value.
On the Activair Pro (AI) R290 6/12/17kW
The manual says: AC Power Overvoltage Fault.
Part involved: compressor driver / inverter board.
Likely causes:
- Input voltage exceeds the overvoltage protection threshold.
Is it safe?
| Does the heat pump stop? | Not stated |
|---|---|
| Engineer needed? | Yes |
The manual does not say whether the heat pump stops.
What you can check
On the Activair High Temperature R290 (5/9/15/22kW)
- Note the exact code shown on the controller (a photo helps) and report it to your installer or the manufacturer's service line.
- Check the heat pump's supply breaker/isolator at the consumer unit is on (do not open any casing).
- Check the controller display is lit and showing the code.
On the Activair R290 Indoor (3.2kW wall hung / 5kW floor standing)
- Note the exact code shown on the controller (a photo helps) and report it to your installer or the manufacturer's service line.
- Check the heat pump's supply breaker/isolator at the consumer unit is on (do not open any casing).
On the Activair Pro (AI) R290 6/12/17kW
- Note the exact code shown on the controller (a photo helps) and report it to your installer or the manufacturer's service line.
- Check the heat pump's supply breaker/isolator at the consumer unit is on (do not open any casing).
What the engineer will check
On the Activair High Temperature R290 (5/9/15/22kW)
- Check the inverter board connection.
- If no problem, replace compressor driver board.
Who to ask for: heat pump controls / electrical.
Certification: Electrical competence (Part P / qualified electrician) for work inside control panels.
On the Activair R290 Indoor (3.2kW wall hung / 5kW floor standing)
- Check whether the input voltage is higher than 265V.
Who to ask for: heat pump electrical / inverter.
Certification: Electrical competence; manufacturer-trained heat pump engineer.
On the Activair Pro (AI) R290 6/12/17kW
- Verify that the input voltage is not higher than 265 V.
Who to ask for: heat pump electrical / inverter.
Certification: Electrical competence; manufacturer-trained heat pump engineer.
What you might notice
Sources
- Trianco Activair High Temperature Air Source Heat Pump (R290 5/9/15/22kW) - Installation Operation and Service Manual ↗ · November 2024 (PDF regenerated 2026-08) · page 36 · Reviewed 23 September 2026
- Trianco Activair R290 High Temperature Indoor Air Source Heat Pump (3.2kW wall hung) - Installation Operation and Service Manual ↗ · 2026-08 · page 34 · Reviewed 23 September 2026
- Trianco Activair Pro Air Source Heat Pump (R290 6/12/17kW) - Installation Operation and Service Manual ↗ · 06/2026 · page 42 · Reviewed 23 September 2026
A code explains what the controller detected, not a confirmed root cause.
Reviewed: 23 September 2026