Heat pumps · Error codes · Navien
E065Navien · PEM750
E065 on a Navien PEM750: High water outlet temp. protection
Short answer
On a Navien heat pump, E065 means: High water outlet temp. protection. The manual does not say whether the heat pump stops. An engineer is needed to fix the cause.
Reviewed 24 September 2026 · 1 source
What it means
The manual says: High water outlet temp. protection.
Part involved: see manual.
Likely causes:
- Check whether water flow is too low or outlet water too high.
Is it safe?
| Does the heat pump stop? | Not stated |
|---|---|
| Engineer needed? | Yes |
The manual does not say whether the heat pump stops.
Resetting itself: unknown.
What you can check
- Note the code shown on the controller and the model number on the unit's rating label before contacting your installer.
- Check that the heat pump's isolator and consumer-unit breaker are on; do not open any casing.
What the engineer will check
- Follow the manufacturer's troubleshooting for this code.
Who to ask for: Heat pump engineer.
Certification: Heat pump installer competence; F-gas and flammable-refrigerant (R32/R290) handling competence for any refrigerant-circuit work.
What you might notice
Sources
- Navien Air to Water Heat Pump UK Service Manual (EN, 250408) ↗ · 250408 · page printed p.69 (PDF p.70) · Reviewed 24 September 2026
A code explains what the controller detected, not a confirmed root cause.
Reviewed: 24 September 2026