LD on a Gree heat pump: Phase loss
Short answer
On a Gree heat pump, LD means: Phase loss. The heat pump stops until the fault clears or is reset. An engineer is needed to fix the cause. The wording differs by model range — each is shown below.
Reviewed 23 September 2026 · 6 sources
What it means
On the Versati II (R410A)
The manual says: Phase loss.
Part involved: compressor, inverter/driver PCB, power supply.
On the Versati III Monobloc (R32)
The manual says: Phase loss.
Part involved: compressor, inverter/driver PCB, power supply.
On the Versati III Split / All-in-one (R32)
The manual says: Phase loss.
Part involved: compressor, inverter/driver PCB, power supply.
On the Versati IV Monobloc (R32)
The manual says: Phase Protection.
Part involved: compressor, inverter/driver PCB, power supply.
On the Versati IV Split / All-in-one (R32)
The manual says: Phase loss.
Part involved: compressor, inverter/driver PCB, power supply.
On the Versati V R290 Monobloc
The manual says: Phase loss.
Part involved: compressor, inverter/driver PCB, power supply.
Is it safe?
Switch the heat pump off at its isolator and call an engineer.
| Does the heat pump stop? | Yes |
|---|---|
| Engineer needed? | Yes |
The heat pump stops until the fault clears or is reset.
Resetting itself: unknown.
What you can check
- Note the code shown on the controller and the unit model numbers (on the rating plate label) before contacting your installer.
- Check the heat pump's breaker/isolator at the consumer unit is on; do not open any casing.
- If the breaker or RCD trips repeatedly, leave the heat pump switched off and call an engineer; do not keep resetting it.
What the engineer will check
- Follow the Gree troubleshooting flowchart for this code in the service manual.
- Check supply voltage and phase balance.
- Check compressor windings and inverter/driver PCB per flowchart.
- Check heat-sink cooling and connections.
Who to ask for: Heat pump engineer.
Certification: Heat pump installer competence; F-gas / flammable-refrigerant (R290/R32) handling competence for any refrigerant-circuit work.
What you might notice
Sources
- Air to Water Heat Pump Service Manual Versati II (T1/R410A/50Hz, GC201308-) ↗ · GC201308 · page p.63 (printed; PDF p.66) - '2) Drive Failure Code' · Reviewed 23 September 2026
- VERSATI III Air To Water Heat Pump (Monobloc) Service Manual ↗ · page p.121 (printed; PDF p.121) · Reviewed 23 September 2026
- Service Manual for VERSATI R32 SPLIT (VERSATI III Split Type Air To Water Heat Pump) ↗ · page p.109 (printed; PDF p.113) · Reviewed 23 September 2026
- Air-to-water Heat Pump Owner's Manual (Versati IV Monobloc, SG version) ↗ · page p.56-57 (printed; PDF p.60-61) - '(2) Drive failure code' · Reviewed 23 September 2026
- VERSATI IV Split Type Air To Water Heat Pump Service Manual ↗ · page p.66 (printed; PDF p.76) · Reviewed 23 September 2026
- VERSATI V Monobloc Type Air-to-water Heat Pump Service Manual (R290) ↗ · page p.30 (printed; PDF p.33) · Reviewed 23 September 2026
A code explains what the controller detected, not a confirmed root cause.
Reviewed: 23 September 2026