C5 on a Gree heat pump: Indoor capacity switch error
Short answer
On a Gree heat pump, C5 means: Indoor capacity switch error. The manual does not say whether the heat pump stops. An engineer is needed to fix the cause. The wording differs by model range — each is shown below.
Reviewed 23 September 2026 · 6 sources
What it means
On the Versati II (R410A)
The manual says: Indoor capacity switch error.
On the Versati III Monobloc (R32)
The manual says: Incorrect capacity DIP switch setting.
Part involved: PCB / communication wiring / settings.
On the Versati III Split / All-in-one (R32)
The manual says: Capacity DIP switch error / Jumper cap error.
Part involved: PCB / communication wiring / settings.
On the Versati IV Monobloc (R32)
The manual says: Cpacity switch error.
Likely causes:
- The jumper trips off.
On the Versati IV Split / All-in-one (R32)
The manual says: Capacity DIP switch error / Jumper cap error.
Part involved: PCB / communication wiring / settings.
On the Versati V R290 Monobloc
The manual says: Capacity DIP switch error / Jumper cap error.
Part involved: PCB / communication wiring / settings.
Is it safe?
On the Versati II (R410A)
| Does the heat pump stop? | Not stated |
|---|---|
| Severity | Fault — needs a manual reset once the cause is fixed |
| Engineer needed? | Yes |
The manual does not say whether the heat pump stops.
Resetting itself: no.
Manual reset: De-energize the unit and then, energize it again. If the malfunction is removed, the code will be cleared.
On the Versati III Monobloc (R32)
| Does the heat pump stop? | Not stated |
|---|---|
| Engineer needed? | Yes |
The manual does not say whether the heat pump stops.
Resetting itself: unknown.
On the Versati III Split / All-in-one (R32)
| Does the heat pump stop? | Not stated |
|---|---|
| Engineer needed? | Yes |
The manual does not say whether the heat pump stops.
Resetting itself: unknown.
On the Versati IV Monobloc (R32)
| Does the heat pump stop? | Not stated |
|---|---|
| Severity | Fault — needs a manual reset once the cause is fixed |
| Engineer needed? | Yes |
The manual does not say whether the heat pump stops.
Resetting itself: no.
Manual reset: De-energize the unit and then energize it again. If the malfunction is removed, the code will be cleared.
On the Versati IV Split / All-in-one (R32)
| Does the heat pump stop? | Not stated |
|---|---|
| Engineer needed? | Yes |
The manual does not say whether the heat pump stops.
Resetting itself: unknown.
On the Versati V R290 Monobloc
| Does the heat pump stop? | Not stated |
|---|---|
| Engineer needed? | Yes |
The manual does not say whether the heat pump stops.
Resetting itself: unknown.
What you can check
On the Versati II (R410A)
- Note the code shown on the controller and the unit model numbers (on the rating plate label) before contacting your installer.
- Check the heat pump's breaker/isolator at the consumer unit is on; do not open any casing.
On the Versati III Monobloc (R32)
- Note the code shown on the controller and the unit model numbers (on the rating plate label) before contacting your installer.
- Check the heat pump's breaker/isolator at the consumer unit is on; do not open any casing.
- Check the controller display is lit; a single power cycle at the isolator may be tried only if your installer or manual allows it.
- Check controller mode/temperature/timer settings have not been changed; setup (DIP switch) errors need the installer.
On the Versati III Split / All-in-one (R32)
- Note the code shown on the controller and the unit model numbers (on the rating plate label) before contacting your installer.
- Check the heat pump's breaker/isolator at the consumer unit is on; do not open any casing.
- Check the controller display is lit; a single power cycle at the isolator may be tried only if your installer or manual allows it.
- Check controller mode/temperature/timer settings have not been changed; setup (DIP switch) errors need the installer.
On the Versati IV Monobloc (R32)
- Note the code shown on the controller and the unit model numbers (on the rating plate label) before contacting your installer.
- Check the heat pump's breaker/isolator at the consumer unit is on; do not open any casing.
On the Versati IV Split / All-in-one (R32)
- Note the code shown on the controller and the unit model numbers (on the rating plate label) before contacting your installer.
- Check the heat pump's breaker/isolator at the consumer unit is on; do not open any casing.
- Check the controller display is lit; a single power cycle at the isolator may be tried only if your installer or manual allows it.
- Check controller mode/temperature/timer settings have not been changed; setup (DIP switch) errors need the installer.
On the Versati V R290 Monobloc
- Note the code shown on the controller and the unit model numbers (on the rating plate label) before contacting your installer.
- Check the heat pump's breaker/isolator at the consumer unit is on; do not open any casing.
- Check the controller display is lit; a single power cycle at the isolator may be tried only if your installer or manual allows it.
- Check controller mode/temperature/timer settings have not been changed; setup (DIP switch) errors need the installer.
What the engineer will check
- Follow the Gree troubleshooting flowchart for this code in the service manual.
- Check the capacity jumper / DIP setting on the main board against the model.
Who to ask for: Heat pump engineer.
Certification: Heat pump installer competence; F-gas / flammable-refrigerant (R290/R32) handling competence for any refrigerant-circuit work.
What you might notice
Sources
- Air to Water Heat Pump Service Manual Versati II (T1/R410A/50Hz, GC201308-) ↗ · GC201308 · page p.61 (printed; PDF p.64) · Reviewed 23 September 2026
- VERSATI III Air To Water Heat Pump (Monobloc) Service Manual ↗ · page p.121 (printed; PDF p.121) · Reviewed 23 September 2026
- Service Manual for VERSATI R32 SPLIT (VERSATI III Split Type Air To Water Heat Pump) ↗ · page p.108-109 (printed; PDF p.112-113) · Reviewed 23 September 2026
- Air-to-water Heat Pump Owner's Manual (Versati IV Monobloc, SG version) ↗ · page p.54 (printed; PDF p.58) · Reviewed 23 September 2026
- VERSATI IV Split Type Air To Water Heat Pump Service Manual ↗ · page p.66 (printed; PDF p.76) · Reviewed 23 September 2026
- VERSATI V Monobloc Type Air-to-water Heat Pump Service Manual (R290) ↗ · page p.30 (printed; PDF p.33) · Reviewed 23 September 2026
A code explains what the controller detected, not a confirmed root cause.
Reviewed: 23 September 2026