F.1117 on a Glow-worm GeniaAir: Frequency inverter phase failure
Short answer
On a Glow-worm heat pump, F.1117 means: Frequency inverter phase failure. The heat pump stops until the fault clears or is reset. An engineer is needed to fix the cause.
Reviewed 23 September 2026 · 1 source
What it means
The manual says: Frequency inverter phase failure.
Part involved: Frequency inverter phase failure.
Likely causes:
- Defective fuse. Incorrect electrical connections. Mains voltage too low. Compressor/low-tariff power supply not connected. Energy supply company lockout longer than three hours.
- Glow-worm trade page: Invertor phase failure Incoming main voltage is not within permissible tolerances, electrical phases incorrect (400V versions only), reverse polarity, poor earthing, unstable power supply.
Is it safe?
| Does the heat pump stop? | Yes |
|---|---|
| Severity | Fault — needs a manual reset once the cause is fixed |
| Engineer needed? | Yes |
The heat pump stops until the fault clears or is reset.
Resetting itself: no - the fault remains displayed until the cause is eliminated.
Manual reset: yes - after the cause is eliminated, press the reset button (indoor unit) or reset via the system control; if it recurs after several resets contact customer service.
What you can check
- Note the full code and text shown on the display (and the date/time it appeared). Check the heat pump supply breaker/isolator (and back-up heater breaker, if separate) at the consumer unit is on; if a breaker has tripped more than once, leave it off and call an engineer - do not open any casing. Glow-worm's MiPro Sense operating instructions say always contact your competent person in the event of a fault message; until they arrive you may select a limp-home (back-up heater) setting on the control, which is expensive to run.
What the engineer will check
- Check the fuse. 2. Check the electrical connections. 3. Check the voltage at the heat pump electrical connection. 4. Reduce energy supply company anti-cycling time to under three hours.
Who to ask for: Heat pump engineer with electrical competence (qualified electrician for supply/phase faults).
Certification: Competent electrician (BS 7671 / Part P) for supply-side work.
What you might notice
Sources
- GeniaAir Appliance Interface installation and maintenance instructions ↗ · 8000043014_01 · page HPIM 7 8000043014_01 p.34 · Reviewed 23 September 2026
A code explains what the controller detected, not a confirmed root cause.
Reviewed: 23 September 2026