Er06 on a Cool Energy heat pump: Ambient temperature probe fault
Short answer
On a Cool Energy heat pump, Er06 means: Ambient temperature probe fault. The heat pump stops until the fault clears or is reset. An engineer is needed to fix the cause. The wording differs by model range — each is shown below.
Reviewed 23 September 2026 · 2 sources
What it means
On the Inverter range CE-iH (R410A, c.2020)
The manual says: Ambient temperature probe fault.
On the Pro Range CE-H (fixed-speed)
The manual says: Compressor low pressure and/or faulty switch.
When it shows: Low pressure; not checked during defrost or first 5 min (p.24).
Likely causes:
- Refrigerant leakage.
- LP switch control cable damaged/disconnected.
- LP switch cannot be reset.
- Sensor input shorted.
- Refrigeration system blocked.
Is it safe?
On the Inverter range CE-iH (R410A, c.2020)
| Does the heat pump stop? | Yes |
|---|---|
| Engineer needed? | Yes |
The heat pump stops until the fault clears or is reset.
On the Pro Range CE-H (fixed-speed)
| Does the heat pump stop? | Yes |
|---|---|
| Severity | Safety lockout |
| Engineer needed? | Yes |
The heat pump stops until the fault clears or is reset.
Resetting itself: Resumes 3 min after reset.
Manual reset: Permanently disabled after 3 occurrences in 1 hour.
What you can check
On the Inverter range CE-iH (R410A, c.2020)
- Read and note the code shown on the controller display, then contact your installer or service engineer.
On the Pro Range CE-H (fixed-speed)
- Read and note the code shown on the controller display, then contact your installer or service engineer.
- Check the heating system pressure gauge reading against the value in your handover documents (manufacturer commissioning values: typically 1-2 bar) and that the filling loop is closed.
- Check the outdoor unit/air grilles are not blocked by debris, leaves or snow.
What the engineer will check
On the Inverter range CE-iH (R410A, c.2020)
- Check the named sensor/probe connection at the PCB (loose/oxidised plug).
- Measure sensor resistance against the manufacturer table and replace if faulty.
- Check controller/PCB if sensor is good.
Who to ask for: heat pump controls / electrical.
Certification: Electrical competence.
On the Pro Range CE-H (fixed-speed)
- Detect and repair leak, vacuum and recharge.
- Replace cable/LP switch/PC board.
- Clear blockage and re-vacuum.
- Check water flow first (high pressure is often caused by low flow).
- Check refrigerant pressures/temperatures with gauges (F-gas qualified).
- Check for refrigerant leak or blockage, EEV operation and pressure switches/transducers.
Who to ask for: refrigeration / F-gas heat pump engineer.
Certification: F-gas certification (Category I) for refrigerant circuit work.
What you might notice
Sources
- Cool Energy Inverter Monoblock Series Heat Pump Water Heaters - Installation and Users Guide Version 5 ↗ · Version 5 · page 22 · Reviewed 23 September 2026
- Cool Energy Pro Monoblock Series Heat Pump Water Heaters - Installation and Users Guide Version 5 ↗ · Version 5 · page 24-28 · Reviewed 23 September 2026
A code explains what the controller detected, not a confirmed root cause.
Reviewed: 23 September 2026