Heat pumps · Error codes · Ariston
924Ariston · NIMBUS NET R32 control platform (shared error list)
924 on an Ariston NIMBUS NET R32 control platform: Communication error (TDM board - Energy Manager); 'HP communication error' in the user manual
Short answer
On an Ariston heat pump, 924 means: Communication error (TDM board - Energy Manager); 'HP communication error' in the user manual. The heat pump stops until the fault clears or is reset. An engineer is needed to fix the cause.
Reviewed 23 September 2026 · 1 source
What it means
The manual says: Communication error (TDM board - Energy Manager); 'HP communication error' in the user manual.
Part involved: TDM board / Energy Manager bus.
Likely causes:
- Cabling between the TDM board and the Energy Manager.
Is it safe?
| Does the heat pump stop? | Yes |
|---|---|
| Engineer needed? | Yes |
The heat pump stops until the fault clears or is reset.
What you can check
- Note the error code shown on the Sensys HD interface and contact the installer / Ariston service.
What the engineer will check
- Check the cabling between the TDM board and the Energy Manager.
Who to ask for: heat pump controls / hydronics.
Certification: Competent heating engineer; electrical competence for wiring checks.
What you might notice
Sources
- NIMBUS PLUS M NET R32 - Technical instructions for installation and maintenance (UK) - codes 3301719 3301720, doc 420000656201 EN ↗ · 420011311701 - 03/2024 · page 71 · Reviewed 23 September 2026
A code explains what the controller detected, not a confirmed root cause.
Reviewed: 23 September 2026