Freeze-protection-exchanger-T9-activated on a Worcester Bosch Greensource Split HP Hydrolight / Hydrocomfort: Alarm: Freeze protection exchanger T9 activated
Short answer
On a Worcester Bosch heat pump, Freeze-protection-exchanger-T9-activated means: Alarm: Freeze protection exchanger T9 activated. The heat pump stops until the fault clears or is reset. An engineer is needed to fix the cause.
Reviewed 23 September 2026 · 1 source
What it means
The manual says: Alarm: Freeze protection exchanger T9 activated.
Part involved: condenser T9.
When it shows: Condenser freezing risk at low temperature (e.g. insufficient water during defrost).
Likely causes:
- Condenser freezing risk at low temperature (e.g. insufficient water during defrost).
Is it safe?
| Does the heat pump stop? | Yes |
|---|---|
| Severity | Fault — needs a manual reset once the cause is fixed |
| Engineer needed? | Yes |
The heat pump stops until the fault clears or is reset.
Resetting itself: no.
Manual reset: Acknowledge by pressing the rotary selector (Acknowledge) on the Hydrolight/Hydrocomfort user interface.
What you can check
- Read and note the full alarm text shown on the controller and pass it to your installer.
- Check the heating system pressure gauge reading (Bosch guidance is typically 1-2 bar when cold); report low pressure to your installer.
- Acknowledge the alarm once on the control panel; if it returns, call the installer.
What the engineer will check
- Check system water content during defrost.
Who to ask for: heat pump installer / heating engineer.
Certification: None specific for hydraulic checks; MCS-certified installer recommended for system changes.
What you might notice
Sources
- Installation, Commissioning and Servicing Instructions Greensource Hydrolight and Hydrocomfort (ODU 7.5-12) ↗ · 6 720 806 629 (2013/02) · page 65 · Reviewed 23 September 2026
A code explains what the controller detected, not a confirmed root cause.
Reviewed: 23 September 2026