Heat pumps · Error codes · Riello
ECRiello · NXHM (R32 monobloc)
EC on a Riello NXHM: Buffer tank low temp. sensor (Tbt2) fault
Short answer
On a Riello heat pump, EC means: Buffer tank low temp. sensor (Tbt2) fault. The manual does not say whether the heat pump stops. An engineer is needed to fix the cause.
Reviewed 23 September 2026 · 1 source
What it means
The manual says: Buffer tank low temp. sensor (Tbt2) fault.
Likely causes:
- Check sensor resistance.
- Tbt2 connector loose.
- connector wet.
- sensor failed.
Is it safe?
| Does the heat pump stop? | Not stated |
|---|---|
| Engineer needed? | Yes |
The manual does not say whether the heat pump stops.
What you can check
- Read and note the exact code shown on the controller display.
- Check the heat pump's breaker/isolator at the consumer unit is on.
- Restart once via the controller (OFF then ON) as the manual allows; if the code returns, call an engineer.
What the engineer will check
- Check sensor resistance.
- Tbt2 connector loose.
- connector wet.
- sensor failed.
Sources
- Riello NXHM Installation and Owner's Manual (IT/EN), cod. 20192830 rev. 0 07/2021 ↗ · 20192830 rev. 0 · page PDF 64 (printed 136) · Reviewed 23 September 2026
A code explains what the controller detected, not a confirmed root cause.
Reviewed: 23 September 2026