Heat pumps · Error codes · Octopus Energy
POD-OTHER-COLOUROctopus Energy · Cosy (Cosy Octopus heat pump)
POD-OTHER-COLOUR on an Octopus Energy Cosy: Any other colour - please get in touch
Short answer
On an Octopus Energy heat pump, POD-OTHER-COLOUR means: Any other colour - please get in touch. The manual does not say whether the heat pump stops. An engineer is needed to fix the cause.
Reviewed 23 September 2026 · 1 source
What it means
The manual says: Any other colour - please get in touch.
Part involved: Cosy Pod.
Likely causes:
- Not specified.
Is it safe?
| Does the heat pump stop? | Not stated |
|---|---|
| Engineer needed? | Yes |
The manual does not say whether the heat pump stops.
Resetting itself: unknown.
Manual reset: unknown.
What you can check
- Note the colour/pattern and contact Octopus.
What the engineer will check
- Pod diagnostics / replacement.
Who to ask for: Manufacturer-employed engineer (Octopus Energy Services) - R290/ heat pump.
Certification: Octopus-authorised engineer; F-gas/ R290 flammable refrigerant competence for refrigerant work.
What you might notice
Sources
- Get to know your Cosy heat pump (user guide) v20.2 ↗ · 20.2 (file: Get_to_know_your_Cosy-20.2-internal.pdf) · page PDF p.18 (printed 17) · Reviewed 23 September 2026
A code explains what the controller detected, not a confirmed root cause.
Reviewed: 23 September 2026