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Heat pumps · Error codes · Octopus Energy
POD-OTHER-COLOUROctopus Energy · Cosy (Cosy Octopus heat pump)

POD-OTHER-COLOUR on an Octopus Energy Cosy: Any other colour - please get in touch

Short answer

On an Octopus Energy heat pump, POD-OTHER-COLOUR means: Any other colour - please get in touch. The manual does not say whether the heat pump stops. An engineer is needed to fix the cause.

Reviewed 23 September 2026 · 1 source

What it means

The manual says: Any other colour - please get in touch.

Part involved: Cosy Pod.

Likely causes:

  • Not specified.

Is it safe?

Does the heat pump stop?Not stated
Engineer needed?Yes

The manual does not say whether the heat pump stops.

Resetting itself: unknown.

Manual reset: unknown.

What you can check

  • Note the colour/pattern and contact Octopus.

What the engineer will check

  • Pod diagnostics / replacement.

Who to ask for: Manufacturer-employed engineer (Octopus Energy Services) - R290/ heat pump.

Certification: Octopus-authorised engineer; F-gas/ R290 flammable refrigerant competence for refrigerant work.

What you might notice

Sources

A code explains what the controller detected, not a confirmed root cause.

Reviewed: 23 September 2026