997 on a Mitsubishi Heavy Industries Air-Conditioning Europe Hydrolution: Blocked: The compressor is externally blocked
Short answer
On a Mitsubishi Heavy Industries Air-Conditioning Europe heat pump, 997 means: Blocked: The compressor is externally blocked. The heat pump stops until the fault clears or is reset. An engineer is needed to fix the cause.
Reviewed 23 September 2026 · 1 source
What it means
The manual says: Blocked: The compressor is externally blocked.
Part involved: Blocked.
When it shows: The compressor is externally blocked.
Likely causes:
- External equipment connected to AUX input gives an alarm.
Is it safe?
| Does the heat pump stop? | Yes |
|---|---|
| Severity | Fault — clears by itself when the condition goes |
| Engineer needed? | Yes |
The heat pump stops until the fault clears or is reset.
Resetting itself: yes.
Manual reset: no.
What you can check
- Note the alarm number/text shown on the display. Check the consumer-unit breakers/isolators for the indoor and outdoor units are on. Check any external device wired to the AUX input (e.g. a smart-grid/energy-company switch) - this is not a heat pump fault. This is an information message; it resets automatically when the cause is removed.
What the engineer will check
- Per manual 'May be due to': External equipment connected to AUX input gives an alarm. Check sensor wiring/resistance, settings, flow (particle filter, pump) and supply as applicable.
Who to ask for: Heat pump / refrigeration engineer (manufacturer-trained).
Certification: F-gas certification for refrigerant-circuit work; electrical competence (Part P/18th Edition) for PCB/wiring.
What you might notice
Sources
- Installation Manual - Air to Water Heat Pump using R32 refrigerant, Hydrolution (HM) ↗ · PSC012D169 (202201) · page PDF p.90 (printed 88) · Reviewed 23 September 2026
A code explains what the controller detected, not a confirmed root cause.
Reviewed: 23 September 2026