361-368 on a Mitsubishi Heavy Industries Air-Conditioning Europe Hydrolution: Sensor fault EPxx, BT3 return line sensor: Sensor BT3 (return) not connected/defective in one of the climate systems
Short answer
On a Mitsubishi Heavy Industries Air-Conditioning Europe heat pump, 361-368 means: Sensor fault EPxx, BT3 return line sensor: Sensor BT3 (return) not connected/defective in one of the climate systems. The heat pump keeps running.
Reviewed 23 September 2026 · 1 source
What it means
The manual says: Sensor fault EPxx, BT3 return line sensor: Sensor BT3 (return) not connected/defective in one of the climate systems.
Part involved: Sensor fault EPxx, BT3 return line sensor.
When it shows: Sensor BT3 (return) not connected/defective in one of the climate systems.
Likely causes:
- Sensor not connected; open circuit or defective sensor.
Is it safe?
| Does the heat pump stop? | No |
|---|---|
| Severity | Information only |
| Engineer needed? | No |
The heat pump keeps running.
Resetting itself: yes.
Manual reset: no.
What you can check
- Note the alarm number/text shown on the display. Check the consumer-unit breakers/isolators for the indoor and outdoor units are on. This is an information message; it resets automatically when the cause is removed.
What the engineer will check
- Per manual 'May be due to': Sensor not connected; open circuit or defective sensor. Check sensor wiring/resistance, settings, flow (particle filter, pump) and supply as applicable.
Who to ask for: Heat pump / refrigeration engineer (manufacturer-trained).
Certification: F-gas certification for refrigerant-circuit work; electrical competence (Part P/18th Edition) for PCB/wiring.
What you might notice
Sources
- Installation Manual - Air to Water Heat Pump using R32 refrigerant, Hydrolution (HM) ↗ · PSC012D169 (202201) · page PDF p.89 (printed 87) · Reviewed 23 September 2026
A code explains what the controller detected, not a confirmed root cause.
Reviewed: 23 September 2026