033 on an iDM Energiesysteme TERRA SW: Minimum condenser temperature undershot: The heat pump was switched off because the minimum condenser temperature was undershot
Short answer
On an iDM Energiesysteme heat pump, 033 means: Minimum condenser temperature undershot: The heat pump was switched off because the minimum condenser temperature was undershot. The heat pump stops until the fault clears or is reset. An engineer is needed to fix the cause.
Reviewed 23 September 2026 · 1 source
What it means
The manual says: Minimum condenser temperature undershot: The heat pump was switched off because the minimum condenser temperature was undershot.
Part involved: Minimum condenser temperature undershot.
When it shows: The heat pump was switched off because the minimum condenser temperature was undershot.
Is it safe?
| Does the heat pump stop? | Yes |
|---|---|
| Engineer needed? | Yes |
The heat pump stops until the fault clears or is reset.
What you can check
- Note the fault number and text shown after tapping the fault symbol on the Navigator display. Check the heating-system pressure gauge is in the range given in the user guide - do not top up yourself unless you have been shown how; check radiator/underfloor valves and room thermostats are open. Check the outdoor unit is not blocked by snow, ice, leaves or debris and that airflow around it is clear. If the fault recurs several times, contact iDM customer service/your installer.
What the engineer will check
- Diagnose per iDM service documentation for the unit (not obtained): check the monitored circuit/component named in the fault.
Who to ask for: heat pump engineer.
What you might notice
Sources
- IDM Wärmepumpen mit Navigatorregelung 2.0 - Bedienungsanleitung (812152 Rev.3) ↗ · 812152 Rev.3 · page p.70 · Reviewed 23 September 2026
A code explains what the controller detected, not a confirmed root cause.
Reviewed: 23 September 2026