Heat pumps · Error codes · iDM Energiesysteme
032iDM Energiesysteme · TERRA SW (2013)
032 on an iDM Energiesysteme TERRA SW: Maximum defrost time exceeded: The maximum defrost time was exceeded
Short answer
On an iDM Energiesysteme heat pump, 032 means: Maximum defrost time exceeded: The maximum defrost time was exceeded. The manual does not say whether the heat pump stops. An engineer is needed to fix the cause.
Reviewed 23 September 2026 · 1 source
What it means
The manual says: Maximum defrost time exceeded: The maximum defrost time was exceeded.
Part involved: Maximum defrost time exceeded.
When it shows: The maximum defrost time was exceeded.
Is it safe?
| Does the heat pump stop? | Not stated |
|---|---|
| Engineer needed? | Yes |
The manual does not say whether the heat pump stops.
What you can check
- Note the fault number and text shown after tapping the fault symbol on the Navigator display. Check the outdoor unit is not blocked by snow, ice, leaves or debris and that airflow around it is clear. If the fault recurs several times, contact iDM customer service/your installer.
What the engineer will check
- Diagnose per iDM service documentation for the unit (not obtained): check the monitored circuit/component named in the fault.
Who to ask for: heat pump engineer.
What you might notice
Sources
- IDM Wärmepumpen mit Navigatorregelung 2.0 - Bedienungsanleitung (812152 Rev.3) ↗ · 812152 Rev.3 · page p.70 · Reviewed 23 September 2026
A code explains what the controller detected, not a confirmed root cause.
Reviewed: 23 September 2026