E8 on a Grant heat pump: Remote controller communication error
Short answer
On a Grant heat pump, E8 means: Remote controller communication error. The manual does not say whether the heat pump stops. An engineer is needed to fix the cause.
Reviewed 23 September 2026 · 2 sources
What it means
The manual says: Remote controller communication error.
Part involved: remote controller wiring / controller PCB.
When it shows: Detected by heat pump/controller PCB; error reset type printed as 'Auto'.
Likely causes:
- Incorrect remote controller wiring.
- Loose interface connection cable or contacts.
- Controller PCB faulty.
Is it safe?
| Does the heat pump stop? | Not stated |
|---|---|
| Severity | Fault — clears by itself when the condition goes |
| Engineer needed? | Yes |
The manual does not say whether the heat pump stops.
Resetting itself: Auto: resets automatically once conditions return to normal (if the heat pump has stopped it may need a manual reset).
Manual reset: Engineer: press - and + on the remote controller together for 3 s, or press Reset SW on the Terminal PCB.
What you can check
- Note the exact code shown on the controller display and tell your installer or Grant-trained engineer.
- Grant advises homeowners NOT to reset Aerona3 fault codes themselves - leave the reset to the engineer.
What the engineer will check
- Check loose cable connections and contacts; correct wiring and restart.
- Otherwise replace controller PCB.
Who to ask for: Grant-trained (G1) heat pump engineer.
Certification: Competent electrician/heating engineer for mains electrical and PCB work (safe isolation; capacitor discharge).
What you might notice
What owners and engineers report
9 owner and engineer reports mention this.
- Controller / thermostat problem on the Aerona³ R32: 9 reports
Sources
- Grant Aerona³ Air to Water High Efficiency Heat Pump Range - Installation and Servicing Instructions (UK DOC 0136) ↗ · Rev 2.4 · page 57 (DOC 0154: 56) · Reviewed 23 September 2026
- Grant UK Aerona³ Air to Water High Efficiency Heat Pump Range - Installation and Servicing Instructions (UK DOC 0109) ↗ · Rev 1.1 · page 56 (IRL DOC 0001: s11.4-11.5, printed pp55-57) · Reviewed 23 September 2026
A code explains what the controller detected, not a confirmed root cause.
Reviewed: 23 September 2026