11 on a Grant Aerona³ R32: No communication with the thermostat
Short answer
On a Grant heat pump, 11 means: No communication with the thermostat. The heat pump keeps running with some functions stopped. An engineer is needed to fix the cause.
Reviewed 23 September 2026 · 1 source
What it means
The manuals for this range word it in different ways:
- No communication with the thermostat.
- Anti-freeze active.
Part involved: room thermostat / wireless receiver / G1 socket; frost protection function.
When it shows: Alert passed from the Smart Controller to the wired room thermostat display; also shown in the Smart Controller alarm list Alert passed from the Smart Controller to the wireless room thermostat display; also shown in the Smart Controller alarm list.
Likely causes:
- Wired thermostat or wireless receiver not correctly connected to G1 socket.
- Wireless thermostat not paired or paired to wrong circuit.
- Duplicate thermostat addresses.
- Frost protection function active.
Is it safe?
| Does the heat pump stop? | Partly |
|---|---|
| Engineer needed? | Yes |
The heat pump keeps running with some functions stopped.
Resetting itself: Not stated.
Manual reset: Not stated.
What you can check
- Note the exact code shown on the controller display and tell your installer or Grant-trained engineer.
- Tap the alarm icon on the Smart Controller touchscreen to view the current alarm list.
What the engineer will check
- Check wiring to G1 socket (D+, D-, GND, +12V polarity).
- Re-pair thermostat to the circuit (Appendix A.4/B.3.2).
- Ensure different addresses for multiple wireless thermostats.
Who to ask for: Heating controls installer / Grant-trained engineer.
What you might notice
What owners and engineers report
10 owner and engineer reports mention this.
- Controller / thermostat problem on the Aerona³ R32: 9 reports
- Outdoor unit running when heating is off on the Aerona³ R32: 1 report
Sources
- Grant Aerona Smart Heat Pump System Controller - Installation & Operating Instructions (UK DOC 0203) ↗ · Rev 2.2 · pages 53, 56 · Reviewed 23 September 2026
A code explains what the controller detected, not a confirmed root cause.
Reviewed: 23 September 2026