812 on an alpha innotec heat pump: Maximum flow rate. Please call installer: Maximum permissible flow rate of the circulation pump exceeded 5 times within 24 h
Short answer
On an alpha innotec heat pump, 812 means: Maximum flow rate. Please call installer: Maximum permissible flow rate of the circulation pump exceeded 5 times within 24 h. The manual does not say whether the heat pump stops. An engineer is needed to fix the cause.
Reviewed 23 September 2026 · 1 source
What it means
The manual says: Maximum flow rate. Please call installer: Maximum permissible flow rate of the circulation pump exceeded 5 times within 24 h.
When it shows: Maximum permissible flow rate of the circulation pump exceeded 5 times within 24 h.
Likely causes:
- Hydraulic flow rate too high.
Is it safe?
| Does the heat pump stop? | Not stated |
|---|---|
| Severity | Fault — needs a manual reset once the cause is fixed |
| Engineer needed? | Yes |
The manual does not say whether the heat pump stops.
Resetting itself: unknown.
Manual reset: manual acknowledgement required (rotary pushbutton 7 s) - display usually says "Please call installer".
What you can check
- Note the error number and text shown on the Luxtronik display.
- Acknowledge the message by pressing the rotary pushbutton for about 7 seconds (as the Luxtronik manual permits); if the same error reappears, contact your installer or ait customer service with the error number.
- Check the heat pump breakers/isolator at the consumer unit are on (do not open any casing).
What the engineer will check
- Remedy column only says "Please call installer".
Who to ask for: heat pump / heating engineer.
What you might notice
Sources
- Operating manual Luxtronik heating and heat pump control Part 2 (UK) 83055400lUK - 2.1 ↗ · 83055400lUK 2.1 · page 55 · Reviewed 23 September 2026
A code explains what the controller detected, not a confirmed root cause.
Reviewed: 23 September 2026