811 on an alpha innotec heat pump: Check condensate pan. Please call installer: COPS float switch (condensate overflow protection) has tripped
Short answer
On an alpha innotec heat pump, 811 means: Check condensate pan. Please call installer: COPS float switch (condensate overflow protection) has tripped. The heat pump stops until the fault clears or is reset. An engineer is needed to fix the cause.
Reviewed 23 September 2026 · 1 source
What it means
The manual says: Check condensate pan. Please call installer: COPS float switch (condensate overflow protection) has tripped.
When it shows: COPS float switch (condensate overflow protection) has tripped.
Likely causes:
- Water in condensate overflow protection tray.
- Blocked condensate pan/drain.
Is it safe?
Switch the heat pump off at its isolator and call an engineer.
| Does the heat pump stop? | Yes |
|---|---|
| Severity | Fault — needs a manual reset once the cause is fixed |
| Engineer needed? | Yes |
The heat pump stops until the fault clears or is reset.
Resetting itself: no.
Manual reset: manual acknowledgement required (rotary pushbutton 7 s) - display usually says "Please call installer".
What you can check
- Note the error number and text shown on the Luxtronik display.
- Acknowledge the message by pressing the rotary pushbutton for about 7 seconds (as the Luxtronik manual permits); if the same error reappears, contact your installer or ait customer service with the error number.
- Check the heat pump breakers/isolator at the consumer unit are on (do not open any casing).
What the engineer will check
- Remove water from condensate overflow protection tray.
- Clean condensate pan in heat pump including drain; reset manually.
Who to ask for: heat pump / heating engineer.
What you might notice
Sources
- Operating manual Luxtronik heating and heat pump control Part 2 (UK) 83055400lUK - 2.1 ↗ · 83055400lUK 2.1 · page 55 · Reviewed 23 September 2026
A code explains what the controller detected, not a confirmed root cause.
Reviewed: 23 September 2026