F14 on a Warmflow heat pump: Compressor Lacking Phase
Short answer
On a Warmflow heat pump, F14 means: Compressor Lacking Phase. The heat pump stops until the fault clears or is reset. An engineer is needed to fix the cause. The wording differs by model range — each is shown below.
Reviewed 23 September 2026 · 2 sources
What it means
On the Zeno R290 air source heat pump AS01-R290/AS02-R290/AS03-R290
The manual says: Compressor Lacking Phase.
Part involved: compressor driver / inverter board.
Likely causes:
- The compressor has lost a phase.
On the Zeno A-Series air source heat pump (R410A) AS01/AS02/AS03
The manual says: Weak Magnetism Error.
Part involved: compressor driver / inverter board.
Likely causes:
- The magnetic force of the compressor motor is too low.
Is it safe?
| Does the heat pump stop? | Yes |
|---|---|
| Engineer needed? | Yes |
The heat pump stops until the fault clears or is reset.
What you can check
- Note the exact code shown on the controller (a photo helps) and report it to your installer or the manufacturer's service line.
- Check the heat pump's supply breaker/isolator at the consumer unit is on (do not open any casing).
What the engineer will check
On the Zeno R290 air source heat pump AS01-R290/AS02-R290/AS03-R290
- Check the wiring and connection between the inverter and the compressor.
Who to ask for: heat pump electrical / inverter.
Certification: Electrical competence; manufacturer-trained heat pump engineer.
On the Zeno A-Series air source heat pump (R410A) AS01/AS02/AS03
- Check the operation of the refrigeration circuit in terms of gas pressure and charge.
Who to ask for: heat pump electrical / inverter.
Certification: Electrical competence; manufacturer-trained heat pump engineer.
What you might notice
Sources
- Warmflow High Efficiency Variable Speed Air Source Heat Pumps A-Series AS01-R290 / AS02-R290 / AS03-R290 - User, Installation & Service Instructions, Guarantee (9009049 Rev D) ↗ · 9009049 Rev D · page 59 · Reviewed 23 September 2026
- Warmflow High Efficiency Variable Speed Air Source Heat Pumps A-Series AS01 / AS02 / AS03 (R410A Zeno) - User, Installation & Service Instructions (Issue 7) ↗ · Issue 7 · page 50 · Reviewed 23 September 2026
A code explains what the controller detected, not a confirmed root cause.
Reviewed: 23 September 2026