Heat pumps · Error codes · Sime
E2Sime · SHP M Pro
E2 on a Sime SHP M Pro: Communication malfunction between controller and hydraulic module
Short answer
On a Sime heat pump, E2 means: Communication malfunction between controller and hydraulic module. The heat pump stops until the fault clears or is reset. An engineer is needed to fix the cause.
Reviewed 24 September 2026 · 1 source
What it means
The manual says: Communication malfunction between controller and hydraulic module.
Part involved: controller / PCB communication.
Is it safe?
| Does the heat pump stop? | Yes |
|---|---|
| Engineer needed? | Yes |
The heat pump stops until the fault clears or is reset.
Resetting itself: unknown.
What you can check
- Note the code shown on the controller and the model number on the unit's rating label before contacting your installer.
- Check that the heat pump's isolator and consumer-unit breaker are on; do not open any casing.
What the engineer will check
- Check communication cables and connectors between boards/controller.
- Check board power supplies.
- Check addressing and firmware compatibility.
- Replace the faulty board.
Who to ask for: Heat pump engineer.
Certification: Heat pump installer competence; F-gas and flammable-refrigerant (R32/R290) handling competence for any refrigerant-circuit work.
What you might notice
Sources
- Sime SHP M PRO Installation manual 6332386 R3 (IT/EN/ES/EL) ↗ · R3 · page printed p.57 (PDF p.128) · Reviewed 24 September 2026
A code explains what the controller detected, not a confirmed root cause.
Reviewed: 24 September 2026