Heat pumps · Error codes · Kronoterm
2117-b13Kronoterm · KSM system controller / KT-2A / Cloud.Kronoterm alarm list (ADAPT, VERSI, ETERA, WPLV, ADAPT MAX)
2117-b13 on a Kronoterm KSM system controller / KT-2A / Cloud.Kronoterm alarm list: Remote shutdown
Short answer
On a Kronoterm heat pump, 2117-b13 means: Remote shutdown. The heat pump keeps running. An engineer is needed to fix the cause.
Reviewed 23 September 2026 · 1 source
What it means
The manual says: Remote shutdown.
Part involved: remote on/off input.
Likely causes:
- Remote shutdown.
Is it safe?
| Does the heat pump stop? | No |
|---|---|
| Severity | Information only |
| Engineer needed? | Yes |
The heat pump keeps running.
What you can check
- Check whether an external signal (e.g. utility/smart-grid or remote on/off contact) has intentionally switched the system off.
What the engineer will check
- Diagnose via KSM service menu / Cloud.Kronoterm technician access.
- Check sensor/communication wiring, connectors, module or sensor replacement.
Who to ask for: heat pump engineer (Kronoterm-trained).
Certification: Electrical competence.
What you might notice
Sources
- KRONOTERM KT-2A Controller operating instructions (technician, user) - ADAPT, VERSI, ETERA, WPLV and ADAPT MAX systems, 17-19-45-6702-08 ↗ · 17-19-45-6702-08 · page 37 · Reviewed 23 September 2026
A code explains what the controller detected, not a confirmed root cause.
Reviewed: 23 September 2026